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[rebeccadodd]

I was looking at how the VF has morphed into various guises under the now defunct NI181. One of the items I found was the DWP Action Plan for tackling fraud and error. In it they have stated the following target:

[i:e405c76027][b:e405c76027]Risk based approach to verification[/b:e405c76027]. Currently, a blanket approach taken to the verification of all new claims regardless of the likelihood of any particular claim containing fraud or error. So, supported by earlier use of the data available to our matching service, we will develop a risk-based approach to the verification of new claims. This will be supported by [b:e405c76027]guidance to local authority staff [/b:e405c76027]that will equip them to spot typical scenarios where we know there to be greater risk to the integrity of the benefit system.[/i:e405c76027]

The action plan indicated this would be in place in 2008/09. The word I am interested in is “guidance”….anyone know where this is??

Does anyone have a risk based verification policy they have developed?

[Anonymous]

They did send out a PC based training package a couple of years ago and they do continue to send out the “risk disk” if you want it (but as its now practically useless since SHBE came in, because it doesn’t hold historical data, I don’t know many authorities who actually use it) and, errr, that’s it

[markg]

SunGard Public Sector have developed a product in consultation with DWP. The HB Direct (Oct 2009, Fraud & Error special) had a few details. Please note : I am in no way affiliated with SunGard, nor am I recommending their products, I’m just pointing you in the direction of some research that might help re Risk Based Verification.

[rebeccadodd]

Thanks markg – been trying to get contact with SunGard but they do not get back to me. Are they still around?

[markg]

Alive and kicking as far as I know. Are you using the email contact in the HB Direct I mentioned?

[rebeccadodd]

james rawlins?

[Anonymous]

We will start using this next month, any opinions from those who have been using it, I know there is not many of you.

[Anonymous]

I know these posts must seem ancient and the world is now a very different place 18 months on, however I thought I’d try to reinvigorate this thread in light of the recent S11-2011 circular published by the DWP detailing guidance for those LAs adopting a Risk Based approach to verification.
Just a few comments from me:

SunGard Public Sector was bought by Capita in December 2010, however the part of the business that created and provides the Risk Models for RBV solutions was bought by a company call Coactiva. Coactiva’s RBV solution integrates with all major back-office and eform solutions across Revs and Bens. James Rawlins is still around and focussed on helping LAs maximise benefits gained from adopting a Risk Based Approach.

Scott, now time has passed and you have been using the solution for a while, are you in a position to provide feedback?

[Anonymous]

Do you think the DWP have, ahem, contact with Coactiva?

[liffe]

I searched the current online HB/CTB Guidance Manuals today for “Verification”
It states “For further information, see HB/CTB Security Guidance,” J) :tired: ….. any ideas?

[Anonymous]

Julie, it should be on the HBinfo site: https://hbinfo.org/circulars-bulletins/category/S+Circular
if not I can send you a copy.

[Anonymous]

[quote=jamessun]
Scott, now time has passed and you have been using the solution for a while, are you in a position to provide feedback?[/quote]

Hi James, system has been quite buggy, only this week that one of major ones (server interfaces) finally got resolved. It was never meant to be predictable, but a pension aged claimant is usually low risk, as are most Passported, so we just put them into payment from info provided, unless we feel there is a discrepancy. Medium risk are treated as normal, so normal evidence is required, and high risk is another beast, but each LA using SunGuard is handling these differently.

In terms of processing times, we have seen these decrease to 19 days, but this is also partly due to setting this as priority docs which have to be actioned in 5 days. I’d say on the whole it is a good system. I would be scared to imagine it on a national scale though.

[liffe]

Thanks James – I do have a copy of HB/CTB S11-2011 but was looking for the HB/CTB Security Manaul to which the HB/CTB Guidance manuals still refer.
Not wanting to appear obtuse but if it nolonger exists why does the current guidance still refer to it? :Sp

[Anonymous]

I don’t think the DWP have actively updated their guidance for some time now. Even on their website parts of the Guidance Manual make out of date references. The section about liaision with DWP hasn’t been updated since 2006 in some cases!

[markg]

you are right Julie
When you click on the embedded link in the attached letter it just takes you back to the ‘HB – Information for local authorities’page of the DWP website.Did the Security Manual/Guidance get superceded by the Right Benefit ‘toolkit’ and the HB/CTB Performance and Good Practice guide?

http://www.hblearning.co.uk/media/guidance_documents/security_manual/security-manual.pdf

[Author]

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