Visiting Officers and assessments

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  • #19673
    Anonymous
    Guest

    I have been asked by a friend to post the following.

    Do your visiting officers do their own assessing or are they solely for visiting?

    If anyone would be kind enough to let me know their pay scales for visiting officers i’d be grateful (by PM if you want)

    Also any comments anyone has

    #556
    Anonymous
    Guest

    Our VO’s only conduct visits for verification purposes or poss Fraud. If they visit and strongly suspect the claim to be fraudulent then an Investigations Officer will be sent. The information is then passed to us as assessors to complete the claim.

    I believe the vo’s here are a 5/6, it might be a sliding scale.. I’ll find out. I’m a 6 and thats about 23k but I’ll find out for def.

    #557
    Anonymous
    Guest

    Our VO’s are only used for VF visits and intervention visits. All information retrieved is then passed on for appraisal/assessment.

    Our VO’s are scale 5 posts.

    #558
    IanW
    Participant

    Much the same here!

    I was wondering though, those that do there own assessments do they have the technology to enable them to do it on site or at least check whether the claim is likely to be succesful?

    #559
    Anonymous
    Guest

    Ours used to do visits only, but since the abolition of benefit periods we have changed it and they now action the supersessions for any changes they find on their visits. They are on Scale 5 (compared to office-based assessors on 4).

    Technology permitting, we are looking to move towards a position where the visiting officer will do the reassessment in the customer’s home and will be able to tell them their new entitlement straight away — using “tablet PCs” which are portable but at present are far too slow….. also issues about printing out notifications, etc etc, but we’re working on it.

    #560
    Anonymous
    Guest

    I really like the idea of being able to assess the claim at the time of visit. It would be an incentive for the clmt to have all necessary information present. It would also solve the communication breakdown between assessors and vo’s as they would obviously be trained on the assessment side. I find that quite often I don’t have sufficient information from a vf sheet to assess the claim, and whilst it may have been just a routine visit had the correct data been recorded I could have made the necessary amendments if any, rather than having to then write to the clmt!

    #561
    IanW
    Participant

    I do to not to mention the impact on PI’s.

    The only downside I guess is the potential for internal fraud. But this could be checked out etc.

    #562
    Anonymous
    Guest

    Whilst this seems like a great idea, and an great way of improing turnaround times, I would imagine that the VO’s would require a lot of equipment to perform assessments on visits.

    They would obviously require a PC with remote access to the HB system, but wouldn’t they also need to carry around mobile scanners/photocopiers and possibly printers to produce decision letters?

    #563
    IanW
    Participant

    Combined scanners and printers are available in a very small size. But would you need to copy everything? I wouldn’t think so and the letters could be sent from the office.

    #564
    Anonymous
    Guest

    I would imagine that you would need copies of all information used in the assessment to remain VF compliant. You would also require this information should you need to revise a decision, or respond to an appeal, etc.

    I do take your point about the letters though.

    #565
    Anonymous
    Guest

    At our authority, visiting officers do not have to copy everything they see – they are able to complete a verification statement detailing what they have seen along with dates, amounts, rates etc…
    Assessors then use this information in the assessment of HB/CTB as if they had seen the information themselves.

    #566
    Anonymous
    Guest

    That is the policy that we currently use. VO’s do not usually take copies of documents but make a statement as to the information they have verified.

    Do those authorities where VO’s assess whilst visiting ask their VO’s to take copies of documents used in their assessments for quality checking purposes?

    #567
    Anonymous
    Guest

    [quote:c32f4e5a67=”Dani”]At our authority, visiting officers do not have to copy everything they see – they are able to complete a verification statement detailing what they have seen along with dates, amounts, rates etc…
    Assessors then use this information in the assessment of HB/CTB as if they had seen the information themselves.[/quote:c32f4e5a67]

    Yep.. same here.

    #568
    jgwizdak
    Participant

    This topic arose on 23 Jun 04 under the title of “Visiting Officers who are assessors”.

    I’m not techno enough to do the linky thing.

    #569
    Anonymous
    Guest

    Thanks for the replies so far and i’ve passed them on.

    They are more interested in whether or not authorities have staff who visit and assess back in the office rather than the new technology stuff which seems wonderful.

    We have been looking at a new Benefits system and they have gone on about their remote/handheld facilities and they do seem quite smart but being a bit more of a realist I don’t believe they will work as well as they say.
    Imagine being at a customers house, moaning and complaining cause you can’t get a signal!!

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