Can I have some feedback on a difference of opinion please.
A claimant who is currently receiving HB, submits a statement on the 24th August in which she notifies the LA that she had a new baby. Because of these new circs she then becomes entitled to CTB.
A claim for CTB is then received by the LA on the 20th Sept. I assessed CTB using the 28th Aug as the intention to claim,(although on her statement she did not state she wanted to claim CTB) and awarded CTB from the Monday following, 29th Aug.
However I have since been errored by our quality team as they state I should have only awarded CTB from the Monday following actual receipt of the claim, this being 20th Sept, so CTB should have been awarded 26th Sept and treated the period 29.08.2011 to 26.09.2011 as back-date.
Is this correct?