Terms & Conditions

[Anonymous]

Currently we have one person responsible for checking the accuracy of staff. The post holder is known as the Compliance Officer. We have 9 Assessment Officers and our system is set to select 4%. The Compliance Officer also does a lot of other jobs, assessment checking is by no means the bulk of her work. The problem comes when she is not in the office. Currently covering the checking role (we are unable to switch the checking system off due to an audit requirement) falls to the Assistant Manager. The end result is that if we have a new starter, temp or returner on 100% check the Compliance Officer feels that she can’t take any leave and if she is sick (which luckily is rare) it is a nightmare.

The point I am getting to is that I have been tasked with investigating options for providing cover and presenting a case. My starting point is here – establishing what other authorities do.

I would like to know:
1. The post holder(s) that is responsible for checking in your authority.
2. In general what other responsibilities they have.
3. What percentage of checking is done
4. How many staff they check the work of.

Thanks 😆

[craigworc]

Hello, here’s what we do …

[b:205909994c]1. The post holder(s) that is responsible for checking in your authority. [/b:205909994c]

Two of us, we are Training & Quality Officers for a Shared Service (3 Councils)

[b:205909994c]2. In general what other responsibilities they have. [/b:205909994c]

Work checking all Benefit Assessment work, training all benefits staff (assessors, fraud, overpayments, visitng officers, team leaders) on changes to legislation, writing and delivering training for benefits and revenues staff (although my collegue deals mainly with the Revs side of things) and customer service staff, advising managers on procedure and legislation, writing an internal monthly newsletter and being the 1st point of contact for benefits staff on day to day queries are the main things we do.

[b:205909994c]3. What percentage of checking is done [/b:205909994c]

Usually 10% but as we have 6 new starters on temp contracts that has fallen to 4% and we are currently 4 weeks behind on that 😀

[b:205909994c]4. How many staff they check the work of. [/b:205909994c]

36 assessment staff and 3 team leaders if they do any assessment work

😀 Hope that helps

Craig

[Author]

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