Yet another blip in the IR system

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    Discovered a case this week whereby a claimant had been identified as having a possible entitlement to CTC but no details had been provided. Upon contacting the claimant to see if she had applied, we were informed that she did not qualify but could not provide her award notice. I contacted the IR who informed me that numerous nil award letters had been issued but they are all incorrect. Due to a system problem, the child was not being recognised (claimant not working so no entitlement to WTC). However, payments were in fact being made on a regular basis.

    This is a problem that is affecting numerous claims. IR thought it would have been sorted by now but it is taking longer than originally anticipated.

    How are other LA’s planning on treating these?

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