Terms & Conditions

[mcmahow]

Ok good luck with it!! I have 2 reconciliations to do one in Jan and one later in the year so double dose!

[mcmahow]

Hi Tracie

Well, it could because they are historic files but if the payment status shows as processed behind the Batch ID number, as far as I know you can’t then rerun the CLM473 job a 2nd time because the payments do show as all being processed and therefore you would get the warning stating that the file has already been processed if you run the CLM473 a second time. It could also be that someone dealt with the cases manually as in set them to processed in the PDP Batch ID area before updating the DOB, Gender or Nino and rerunning the job, but I can’t be sure without seeing the screens. Sorry can’t be more help!

[mcmahow]

Hi Tracie – As far as I know if the DOB, NINO or gender are not correct on the NEC claim as in don’t match with the DWP this could cause the payments to show as unprocessed. So, you need to check and update the claim with the correct details and then rerun the relevant payment schedule in again setting the ‘Second run’ parameter to Y. But….if the payments all show as processed when you look behind the batch id number without correcting the errors 1st, I’m not sure you can run the schedule in a 2nd time. You may need to create a manual xml schedule for all the missing payments which could be quite time consuming or contact NEC to see if they can help in anyway as you can’t add payments in a manual way on NEC well not that I know of anyway!
Wendy

[mcmahow]

Hi Tracie – As far as I know if the DOB, NINO or gender are not correct on the NEC claim as in don’t match with the DWP this could cause the payments to show as unprocessed. So, you need to check and update the claim with the correct details and then rerun the relevant payment schedule in again setting the ‘Second run’ parameter to Y. But….if the payments all show as processed when you look behind the batch id number without correcting the errors 1st, I’m not sure you can run the schedule in a 2nd time. You may need to create a manual xml schedule for all the missing payments which could be quite time consuming or contact NEC to see if they can help in anyway as you can’t add payments in a manual way.
Wendy

[mcmahow]

Hi – Customer is offering £1 per month on an 8k debt so we are asking for evidence of income etc to justify if we can accept it! As customer not providing enough evidence then we will have no choice but make a decision on whether we accept it or do a PDP attachment based on what we have. Just wanted to know if there was any legislation to say we have the right to see all evidence of income and expenditure.

[mcmahow]

Hi Tracie when you refer a case you need to make sure the status shows as REFERPEND then the CLM474 should pick up the case, create an xml file that then needs to be uploaded via Transfer your Files website as a .tar file, the status on Northgate (NEC) will then change to REFERRED.

If your status shows as REFERWIP (Work in Progress) you need to update it and click on the REFER link to move it on so it gets to REFERPEND. I have the guide if you need it!

Wendy

[mcmahow]

Hey – I am hoping to start send applications to the courts for Benefit overpayments using the N322A applications for the council I am with now. It has been over a year since I made an application which was at my previous authority.

I used to have to send the application along with proof of documents of the overpayment as in the OP determination letter,Copy of the Invoice, Reminders and Letter before action etc. Where I am now it is very difficult to get copies of Invoices due to how they are issued.

Can anyone tell me if the process of application for the N322A has changed in anyway? Is there an online process now that I can access or do you still need to send copies of everything to get the Legal Award??

Any advice gratefully received, Wendy

[mcmahow]

Hi Peter

I understand what you are saying & agree with it & to be honest the rules around Bankruptcy, DRO's etc, are not always clear. 

But wasn't there something a while back stating that if an overpayment was raised after the date of Bankruptcy but the "period" of the overpayment was before the Bankruptcy date then it should included into the Bankruptcy order??  Clarification on this would be great…

Any advice greatfully received.

Thanks

Wendy

[mcmahow]

Thanks Nick

I do remember the original thread and couldnt' find it!

Wendy

[mcmahow]

PDP LASST CONTACT NUMBER:

　New No: 0800 9160647

Wendy

[mcmahow]

Thanks Chris

I also asked Northgate yesterday and they told me the same, so just have to wait.

Wendy

[mcmahow]

Ok thanks

I have now asked the question via Northgate.

Was the script thot hotfix? and if so was it on the portal?

Wendy

[mcmahow]

Hi

Has anyone had the hotfix issued yet?

Wendy

[mcmahow]

Thanks Peter!

Clear as mud!

My only question is would we write to the IVA company and ask for the OP to be removed or do we stil need to complete the Proof of Debt form to reject the IVA?? Or do both??

Wendy

[mcmahow]

Hi Aimee

You can reject the proposal. 

I also have some notes from the minutes of a debt meeting a while ago stating that:

Q:      Sutton – Can an LA continue recovery by weekly deductions from ongoing HB if an IVA is in place?

A: Yes – There is nothing in the legislation or case law which prevents a Local Authority (LA) from making deductions to recover an overpayment during a period of insolvency.

The relevant HB provisions which allow for the making of deductions from the claimant’s benefit provides for deductions at source (R v Secretary of State for Social Security Exparte Taylor and Chapman and Mulvey v Secretary of State for Social Security).   Therefore, the debtor has no right to receive by way of benefit more than the net amount and at no time does the deduction become the property of the debtor.

Once bankruptcy, sequestration or trust deed action has commenced a LA can only recover an overpayment that was decided prior to the order being granted, by making deductions from ongoing HB or prescribed DWP benefits. This also applies to overpayments that have been included in an administration order, IVA, DAS or DRO.

"But I could also do with a bit more clarification on IVA's and on whether we need to actually notifiy the IVA people that we have an overpayment on slow recovery from benefit entitlement??"

Wendy

 

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