2x Revenues and Benefits Officer

Malvern Hills DC

About the Role:

The South Worcestershire Partnership, hosted by Malvern Hills District Council, provides a Revenues and Benefits service for Malvern Hills, Worcester City and Wychavon District Council from our offices in Pershore.

We are looking for highly motivated and personable individuals to join the Benefits department who will be responsible for accurate and effective processing of both Housing Benefit and Council Tax Support on Civica Open Revenues software. This role will also encompass day to day administration of Council tax billing as we move towards a multiskilled workforce to meet business requirement.

The successful candidate will have a good working knowledge of relevant legislation, sound understanding of GDPR and familiarity with computer systems to enable them to meet their day to day duties.

About you:

If you are the right person for this role, you should have:

  • A good knowledge of Housing Benefits and Council Tax Reduction Legislation and have relevant work experience in processing Housing Benefits and Council Tax Support claims.
  • Excellent communications skills, both written and verbal and be able to manage your own workload.
  • You must be able to work accurately and to tight deadlines with the ability to work on your own and as part of a wider team.
  • You will need to be able to keep up to date with legislative changes affecting benefits.
  • Be able to demonstrate commitment to delivering the Council’s values of great customer service, openness and accountability, innovation and improvement and fairness and respect.

Responsible for championing and demonstrating the Council’s Leadership Behaviour Framework by inspiring, communicating, collaborating and empowering self and others and leading by example.

Skills & Experience:

What we offer

We pride ourselves on being a progressive organisation who spends our time and energy on what we know matters to our residents and communities – things like creating jobs, keeping the streets clean, helping people feel safe and preventing homelessness.Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find.  That’s why, as well as a rewarding career, we offer a range of attractive benefits, such as:

  • Agile Working
  • Excellent pension scheme
  • Flexible working
  • Generous annual leave entitlement
  • Options to purchase additional annual leave
Additional Information:

To discuss the post or for further information, please call Amy Cole, Benefits Manager on 01386 565 287.


Closing date: Sunday 26 February 2023


Interview date: Wednesday 8 March 2023


Job Reference: RB123 RB137

Salary range / grade: Salary Grade / scp scale: Grade 5 scp 12 – 20 Salary £: £24,496 - £28,371

Hours: Full time - permanent - 37 hours

Closing date: 26th Feb 2023, 11:59pm

Disability Confident Employer