Appeals and Quality Officer

Solihull Council

At Solihull our Benefits Team have great opportunities for people with experience of Benefits administration, particularly in the areas of appeals, quality checking and subsidy work.

As our Appeals & Quality Officer, you will be responsible for reconsidering decisions in relation to Housing Benefit and Council Tax Reduction, preparing and presenting cases at tribunal, accuracy checking of claims and assisting with the identification and delivery of training requirements.

Working closely with senior officers in the Benefits Team, you will be able to develop your knowledge and expertise in a broad range of processes.

You will need GCSE’s Maths and English grades A*-C or 4-9 (or equivalent Level 2 qualifications) or will be able to demonstrate an equivalent level of numeracy and literacy skills. Great communication skills and accuracy and attention to detail are also essential.

As an employee Solihull Council offers you:

  • A friendly working environment with a range of flexible and agile working options including flexi leave up to 24 days per year. The role will be on a hybrid basis and include a combination of office and home-based working.
  • Generous annual leave entitlements
  • Family and carer friendly policies
  • Opportunities for training and development
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
  • Access to the Local Government Pension Scheme
  • Employee benefits including a staff discount card

37.0 Hours per Week

We are currently implementing our Smarter Ways of Working strategy, as we recognise that work is what you do and not necessarily where you go. For this role that may include a combination of home and office based working. Whilst your geographical location is not important, you will need to be able to commute to our offices in central Solihull and tribunals in Birmingham as required to fulfil the needs of the service.

If you enjoy a high paced working environment, have a passion for delivering high quality customer service and have the expertise and skills within a Benefits environment that we are looking for then we would love to hear from you.

For more information please contact Debbie Oakes, Benefits Manager, for an informal discussion on 0121 704 6557 or email

Closing date: 1st  May 2022

Interview Date:  W/C 9th  May 2022

Location:  Flexible

Salary:  £25,927 – £30,984

Job reference : SOL4534

Contract type : Full time permanent

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required .

This post requires the following Disclosure and Barring check: DBS standard .

Link to job

Quality and Appeals Officer in Flexible – 121879 | WM Jobs


Job Reference: SOL4534

Salary range / grade: Band D £25,927 to £30,984 per annum. Incremental progression is subject to performance.

Hours: permanent full time

Closing date: 1st May 2022, 11:59pm


Disability Confident Employer