Appeals & Quality Monitoring Officer (Benefits)

Solihull Council

We are looking to recruit a hardworking individual to join our Benefits team.  You will report to the Benefits Team Leader where you will be responsible for:

  • reconsidering decisions in relation to Housing Benefit and Council Tax Reduction.
  • preparing submissions for Appeal Tribunals and representing the Local Authority at hearings
  • accuracy checking of claims and providing feedback to the team
  • preparing training materials and procedures
  • assisting with the identification and delivery of training requirements
  • assist with the testing of revenues and benefits software changes
  • assisting with the preparation of the subsidy audit and associated workbooks.

Whilst the role can be worked on a hybrid basis (a combination of home and office based working), you will need to be able to commute to the Tribunal Service in Birmingham as required in order to fulfil the needs of the service.

You will need GCSE’s Maths and English grades A*-C or 4-9 (or equivalent Level 2 qualifications) or will be able to demonstrate an equivalent level of numeracy and literacy skills.

You should also have:

  • a detailed knowledge of Housing Benefit legislation and Council Tax Reduction
  • excellent communication skills and an attention to detail
  • experience of undertaking accuracy quality checking
  • experience of working in a customer focussed environment.

Please refer to the Person Specification for all essential and desirable skills.

As an employee Solihull Council offers you:

  • A friendly working environment with a range of flexible and agile working options including flexi leave up to 24 days per year.
  • Generous annual leave entitlements
  • Family and carer friendly policies
  • Opportunities for training and development
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
  • Access to the Local Government Pension Scheme
  • Employee benefits including a staff discount card

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

For more information please contact Debbie Oakes, Benefits Manager, for an informal discussion on 0121 704 6557.

To apply for this vacancy you need to complete an application form via Public Sector Jobs | WMJobs

Closing date: 30th  January  2023

Interview Date:  w/c 6th February  2023

Location: Flexible



Salary range / grade: Band D - £28,371 to £32,909 per annum.

Hours: Full time - permanent

Closing date: 30th Jan 2023, 11:59pm


Disability Confident Employer