Appeals & Revision Officer

Peterborough Council

Serco works in a strategic partnership with Peterborough City Council in the heart of the city, to transform the quality of local services for our citizens.  We currently have an opportunity to join our team as an Appeals & Revision Officer within our Benefits and Systems team.

As Appeals & Revision Officer you will administer and review Housing Benefit and Council Tax Benefit decisions and appeals in line with the Decision Making and Appeals legislation and other relevant legislation. You will investigate, review and settle complaints quickly whilst delivering a consistently high standard of accuracy and performance ensuring that legislation and statutory requirements are adhered to across the service.

What you will need

You will need a background in appeals with extensive knowledge of the housing benefit and council support applications.

You will also hold the ability to write detailed submissions and provide expert technical advice and support to the team.

This role offers Homeworking.

Why Serco?

Meaningful and vital work: We understand the culture of public service delivery and the obligations on us as a trusted partner to government.

A world of opportunity: Customer Service’s is growing and developing, and you’ll be able to contribute to and be a part of this.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

Salary up to £28,000

Up to 6% contributory pension scheme

Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships

We offer flexible/agile working environments and the chance to buy annual leave as part of the Annual Leave Purchase Scheme

A company passionate about diversity and inclusion

If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

Please apply using the following link:

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.


Job Reference: Job Req ID: 276874

Salary range / grade: Salary up to £28,000 Up to 6% contributory pension scheme

Hours: Full Time Permanent

Closing date: 10th Oct 2022, 11:59pm

Disability Confident Employer