Assessment and Awards Manager

Durham Council

We are looking for a transformative leader to join our Resources Directorate to deliver an effective and efficient Assessment and Awards service to our communities.

This is a great opportunity to develop and implement key strategies to maximise benefit take-up and promote financial inclusion and drive forward key actions to address poverty across the county.


You will have responsibility for the strategic direction and operational management of a customer focussed Assessment and Awards service. This includes Council Tax and Business Rates billing, administration of Housing Benefit, Council Tax, Council Tax Reduction, Discretionary Benefits and the assessment of contributions for Adult Social Care.

As an effective communicator you will play a key role in delivering service improvement objectives, working with partners and other services to ensure residents receive the support they need.


This is a key role within our service, so we are looking for someone with the drive and ambition to deliver outstanding results. You will need:

  • Experience of working in a senior role within revenue, benefits, financial services, support or customer services
  • Experience of implementing and managing change and business transformation, proactively pursuing continuous improvement
  • Experience of interpreting complex and changing legislation and developing and implementing policies
  • Excellent project management skills
  • Ability to think analytically, strategically and creatively

You will need a Level 7 management qualification or able to demonstrate equivalent experience as outlined in the person specification for this role.

Take a look at the person specification for the full criteria.



We want to be sure that every member of staff feels valued and rewarded for their individual contribution and believe we’ve got everything you’d expect from a large organisation.

We offer:

  • Competitive salaries, with opportunity for incremental annual increases until you reach the top of your pay scale.
  • Various flexible working options including a hybrid approach.
  • Current holiday entitlement of 26 days per year, rising to 31 days after five years continuous local government service. Entitlement will increase by one day from April 2023.
  • Attractive pension scheme.
  • Salary sacrifice schemes (including car and cycle) and access to employee discounts on goods, services, and travel.
  • Wellbeing support.
  • Access to ongoing training and development.

Benefits and rewards are subject to individual terms and conditions.

If you would like to know more about our rewards and benefits package, please follow the link:


For further information or confidential discussion, please contact: Delina Teklehaymanot on 07752791517 /

Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed. Closing date: 19 February 2023

Interviews are scheduled to be held week commencing 27 February 2023

Apply –



Salary range / grade: £67,347 - £69,474 + relocation package available if applicable

Hours: Full time - permanent

Closing date: 19th Feb 2023, 11:59pm

Disability Confident Employer