Assessment Officer

Milton Keynes Council


The Milton Keynes Council Revenues & Benefits Service is in partnership with Horsham District Council. This position will be based in the team at Horsham.

This role will give experienced candidates currently working within Revenues and Benefits the opportunity to diversify their current knowledge and experience across the wider service.

We are looking for candidates who have a minimum of 18 months Housing Benefit and Council Tax Reduction assessment experience and who can demonstrate high standards of quality and output in their work.

Our Service supports some of the most vulnerable people in our community and we would expect all candidates to be able to demonstrate an outstanding commitment to customer service, including through written correspondence and over the telephone.

The Service is due to see a considerable amount of change and we are looking for staff that will be both flexible and adaptable to the needs of the Service and our customers. This may also include cross site working with our partner Milton-Keynes Council.

We can offer flexible working arrangements, including homeworking, which may be considered after demonstrating and maintaining consistently high standards and in consideration of the service needs.

Key Responsibilities

  • Process applications for Housing Benefit, Council Tax Reduction and Discretionary Housing Payments ensuring they are paid promptly and correctly in accordance with legislation and procedures
  • Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial award
  • Ensure that overpayments of Housing Benefit, Council Tax Reduction and Discretionary Housing Payments have effective recovery set or are identified as not being recoverable in line with policies & procedures and are recommended for write off.
  • Administer Local Welfare Provision and any Local Authority administered government schemes that come into force.

Ideal Candidate

  • Experience in Housing Benefit and Council Tax Reduction processing activities (minimum of 18 months experience)
  • GCSE English & Maths grade A – C, or equivalent
  • Experience of working with and understanding the needs of customers
  • IT literate in Microsoft applications
  • Experience of using Capita Academy and/or the NEC Northgate Revenues & Benefits System.

For further enquiries or an informal chat about the role please contact either Laura Foote, Revenues & Benefits Team Leader, at or Natalie Buckman, Development Officer/Team Leader, at

To Apply:      For more information and to apply online, visit our website at

Salary range: £25,927 – £30,095

Hours: 37 full time

Location: Horsham, West Sussex

Closing Date:     24 June 2022


Salary range / grade: £25,927 - £30,095

Hours: 37 Hours/week, Full time

Closing date: 24th Jun 2022, 11:59pm

Disability Confident Employer