Benefit Assessment Officer

Runnymede Borough Council

Are you looking for a career with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers?  If you are, then Runnymede Borough Council would like to hear from you.

We are looking for a full-time Benefit Adviser to deliver information and guidance on Housing Benefits and Council Tax Support, and when necessary other council and Department for Work and Pensions services. As part of our Housing Benefits and Council Tax Support Team based at the Civic Centre in the heart of Addlestone’s regenerated town centre, we can offer flexible working two days from home.  Here you will become part of a team committed to driving improvement through innovative ideas using the latest technology and supporting residents to access council services.

This role will suit a confident; organised; customer focused; enthusiastic team player who enjoys a varied role; in a performance based service and customer facing environment.

The ideal candidate will have:

  • excellent customer care skills
  • a knowledge of Housing Benefit administration and legislation & Council Tax Support legislation and procedures.
  • the ability to deal with challenging situations using tact and diplomacy
  • experience within a busy administration role within an office environment
  • competency in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • excellent communication skills
  • experience of working with multiple stakeholders from the public and private sector

If you think that you have what it takes to excel in this role then we’d like to hear from you.

Please apply online at Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment on the website. If it is difficult for you to apply online please contact Human Resources. Email: Telephone: 01932 425517

We welcome applications from all sections of the community. Please provide an email address where possible as you will be contacted by email if you are selected to attend for an interview.

 Interview date 15th November 2022.


Salary range / grade: Salary £22,968 - £27,991 p.a. (37 hrs per week)

Hours: 37 Hours/week,

Closing date: 6th Nov 2022, 11:59pm

Disability Confident Employer