Benefit Assessor x 5

Bristol City Council

Are you ready for an exciting opportunity to join the Benefits Service team at Bristol City Council? We’re responsible for delivering Housing Benefit and Council Tax Support to approximately 39,000 households, and we’re looking for dedicated individuals to be a part of this essential mission.

What You’ll Be Doing:

In this crucial role, you’ll be at the heart of our operation, responsible for assessing and administrating all claims for these benefits. This includes cases involving self-employed individuals, students, and individuals from abroad. We also manage Welfare discretionary awards under various government schemes.

Responsibilities:

Engage with citizens, ensuring they receive their entitlement promptly and in accordance with the appropriate guidelines and legislation.

Gather all necessary evidence to support claims and changes in circumstances, processing this information with the utmost accuracy.

Maintain excellent communication with citizens through phone, email, text, and occasional face-to-face interactions.

Work from home is available for experienced candidates, and we encourage applications from all locations. If you meet the requirements outlined in the Person Specification, experience is not an essential prerequisite, as we provide comprehensive training over a 6-month period.

We take a flexible approach to work, which means that while you may have fixed hours during your training, you’ll have the freedom to manage your working day once you’ve completed it.

Qualifications and Skills:

We are looking for candidates who possess the following:

Exceptional written and verbal communication skills.

Proficiency in using IT systems, including producing letters.

A strong commitment to delivering high-quality customer care.

The ability to work in a performance-oriented environment, meeting targets and deadlines.

Our Commitment:

Bristol City Council values diversity and inclusivity, and we encourage applications from all sections of the community. We are particularly interested in hearing from young people (16–24-year-olds) and Black and Minority Ethnic candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

Rewards:

We offer a competitive starting salary of £24,948 pro-rata per annum. Following a successful probationary period, this will increase incrementally to £26,845 (pay award for 23/24 is pending). If you’re an experienced officer, your rate of pay within this scale may be considered for adjustment.

At Bristol City Council, we believe in going the extra mile for our people. We offer a fast-paced and supportive work environment, providing you with opportunities to utilize your existing skills and develop new ones within a high-profile organization. Join us in making a positive impact on the lives of our citizens and the community we serve.

How do I apply?

To be successful in being shortlisted for interview, please complete the application. Please detail how you meet each of the essential criteria as laid out in the Person Specification.

Your application should fully evidence your education and training, along with your previous employment history. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, therefore please demonstrate how you can meet desirable criteria if you can.

This is a permanent full-time role, 37 hours per week Monday to Friday.

Closing date is (TBC)

Shortlisted candidates will be invited to an online “Teams” interview conducted on Week commencing TBC

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community.

If you have any further queries after reading the job advert along with the attached job paperwork, then please contact:

Steve Brain – steve.brain@bristol.gov.uk

Nic Gregory – nic.gregory@bristol.gov.uk

Additional Information

If you share our values and are ready to be part of our exciting journey please select the apply button below.

Join us and you’ll receive a generous rewards package including flexible working and flexi-time, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

 

 

Salary range / grade: We offer a competitive starting salary of £24,948 pro-rata per annum. Following a successful probationary period, this will increase incrementally to £26,845 (pay award for 23/24 is pending). If you're an experienced officer, your rate of pay within this scale may be considered for adjustment.

Hours: Full Time - Permanent

Closing date: 8th Apr 2024, 11:59pm

Documentation:

Disability Confident Employer