Benefits Appeals & Training Officer

Coventry City Council

About the team we are recruiting to

Coventry City Council’s Benefits Service is comprised of diverse, multi-talented teams who all have the same aim, to help the city’s most vulnerable residents.  Our work is varied and covers the assessment and administration of schemes that provide financial help and support for those in need. Specifically, the teams are responsible for the delivery of:  Housing Benefit and Discretionary Housing Payments which we administer on behalf of the Department for Works and Pensions. We also recover any overpaid housing benefit Council Tax Support which is a local scheme that helps residents with their Council Tax charges Free School Meals, by working closely with schools we aim to ensure every child who is entitled has a free school meal   Community Support Grant Scheme which includes assistance in extreme emergency situations and can provide citizens help to resettle back into the community by providing essential furniture items.   We embrace the ONE COVENTRY approach, working closely with our external partners and other Council teams, such as the Housing and Homeless teams and Children’s teams, ensuring we have a holistic approach to supporting our residents.

What is the job role?

We are looking for a pro-active and forward-thinking individual to join our Benefits Technical Team to deal with Appeals & Training work within the Benefits Service. This is a fast-paced customer focussed environment with regularly changing legislation and procedures.

You will be responsible for a wide range of duties including providing technical expertise and guidance and delivering staff training. Training is a key part of the role and experience of designing delivering training courses is essential. Also working through Housing Benefit & Council Tax support Appeal cases, including preparing submissions.

You will form part of our wider management team and will be required to contribute to the development and implementation of policies and new service initiatives, to ensure that service objectives are delivered.

If this sounds like the right challenge for you then we would like to hear from you.

Who are we looking for?

We are looking for someone with extensive experience of working in a Benefits environment. You will have detailed knowledge of Housing Benefit legislation and excellent communication and interpersonal skills.  You will also have detailed knowledge of Housing Benefit legislation, Council Tax Support Schemes, and DWP administered benefits.

You will need to accurately review Housing Benefit and Council Tax Support decisions, from revision stage through to tribunal hearings. You will need to have previous experience of preparing and presenting for formal appeals. And have experience of preparing and delivering training with the service area and working to timescales and working within a team that delivers improvements

Analytical skills are a must to interpret complex information and create legislative and procedural documents, as is the ability to be pro-active and make effective accurate decisions.

When applying for this role you will be asked to write a personal statement, when writing your personal statement please include the following:

  • Detail about your extensive experience in working in a benefits environment, please give examples of what you have done and achieved.
  • Examples of how you have used your knowledge of the Housing Benefit and Council Tax Support appeals process
  • Experience of interpreting legislation, procedures, and case law
  • What Benefit IT systems you have used and have working knowledge of g., Enterprise and Academy and general computer packages including Excel, Word, PowerPoint etc.
  • Please apply here …

Closing date Sunday 21st May 2023

Interview Date: Tuesday 30th & Wednesday 31st May 2023

You will be required to complete a test and give a presentation which will form part of the Interview. Details will be included when selected for Interview



Salary range / grade: G6 - 29,439 -35,411

Hours: Full Time Permanent

Closing date: 21st May 2023, 11:59pm


Disability Confident Employer