Benefits Assessment Officer (Compliance & Claim Management)

Cannock Chase Council

Benefits to you:

  • Flexitime Scheme
  • Flexibility in Working Arrangements
  • Local Government Pension Scheme
  • Discounted Leisure Centre Membership
  • 22 days holiday and 25 after 5 years continuous service
  • Cycle Scheme
  • Free Car Parking
  • Casual Car User Allowance

Cannock Chase Council and Stafford Borough Council are committed to achieving excellence in the processing of Housing Benefit and Local Council Tax Support claims together with the recovery of overpaid benefit, from their shared Benefits Service.

The following opportunity has arisen for a candidate with the appropriate skills, experience and commitment to work in the shared Benefits Service. Whilst the successful candidate will be based primarily in Cannock, you may be required on occasion to work at sites across the Cannock Chase and Stafford Borough areas.

As part of a busy team you will be required to undertake the re-assessment of housing benefit and / or local council tax support claims, as well as carry out subsidy claim management checks to ensure that subsidy is maximised.

The successful applicant will need to have good communication skills in both written and verbal form as well as being able to work accurately and prioritise workloads to enable deadlines to be met.

You should hold GCSE’s at Grade C or above (including Mathematics and English) or equivalent academic or vocational experience. You must also be able to work in a team and on your own initiative as well as being willing to undertake training development to gain detailed knowledge of Council Tax and Housing Benefits.

Any previous experience of working with Civica Housing Benefits and Council Tax Benefits Software  will be seen as advantageous to the role.

To apply for this vacancy online please go to

Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail quoting post number RF508.

The closing date for receipt of completed applications is Friday 30th September 2022.



Job Reference: RF508

Salary range / grade: Grade D: £20,043 - £22,129 per annum (pay award pending)

Hours: 37 Hours/week,

Closing date: 30th Sep 2022, 11:59pm

Disability Confident Employer