Benefits Assessment Officer

West Berks

We are looking for a Benefits Assessor, to assess entitlement to Housing Benefit and Council Tax Reduction, answer related queries from internal and external customers, help customers with migration to Universal Credit and assist with the administration of any other schemes assigned to the Benefits section in the future, designed to provide financial assistance to residents.

The successful candidate will possess GCSE passes in English and Maths (or equivalent) and be computer literate. You should be able to demonstrate good oral, written and communication skills including an excellent telephone manner. You will also have the ability to work efficiently under pressure and as a highly motivated team player.

We are ideally looking to offer the successful candidate the full number of hours advertised above. We may however consider offering less hours than advertised providing they meet the requirements of the role and service which will be determined by the recruiting manager.

West Berkshire Council offer excellent employment benefits such as flexible working, access to a wide range of relevant training, local government pension scheme, family friendly policies, a range of local discounts and much more. You will also be entitled to a generous annual leave entitlement of 26 days per annum rising to a maximum of 34 days.

The Council supports Equal Opportunity of employment, and positively encourages applications from people in under represented groups such as people with disabilities or from a minority ethnic group.

If you are interested but would like more information, please contact Andrew Wheldon on 01635 519275 for an informal discussion.

To view the job description or apply for this role, please visit please click here (

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2017; the requirement to fulfil all spoken aspects of the role with confidence in English applies.




Salary range / grade: £20,812-£27,852 per annum, grade CF

Hours: Full Time Permanent

Closing date: 18th May 2023, 11:59pm

Disability Confident Employer