Benefits Claims Officer

Bassetlaw District Council

We are looking for two enthusiastic individuals to join our busy Benefits Unit based at Queens Buildings, Worksop.

The successful candidates will process Housing Benefit and Council Tax Reduction claims and will provide advice to customers over the telephone and sometimes face to face.

Among other qualities, you must have:

  • Practical and procedural knowledge  of Housing Benefit and Council Tax Reduction
  • At least 18 months experience working in an office or customer service environment
  • Experience of dealing with customers by telephone, email or in writing
  • The ability to work effectively in a team.
  • Minimum of 4 GCSE (grade 4-9 or C and above) to include Maths and English (or relevant equivalent)
  • Effective communication skills, written and oral and the ability to deal with difficult or sensitive situations
  • The ability to work under pressure and to tight deadlines
  • Good computer skills including use of Microsoft products and mobile services
  • The ability to follow complex work based procedures and policies
  • Good organisational skills to deal with and manage work loads

This position will be subject to a Basic Disclosure & Barring Service check.

We will value your contributions, give you access to a free healthcare cash plan and benefits, offer a very generous 25-31 days holiday package (pro-rata and rising incrementally each year and exclusive of public bank holidays) and give you the option to purchase additional annual leave days tax-free. We will double your monthly pension contributions and provide the option to join our shared cost AVC scheme, offer discounted car parking of around £4 per month, and family friendly policies.

To apply, please visit or telephone the HR Team on (01909) 533121. Please quote FPS0141P for the part time role and FPS0144P for the full time role on the application form and within all correspondence.

CLOSING DATE:                Sunday 24th April 2022                             

INTERVIEW DATE:            Wednesday 4th May 2022            


Job Reference: 1 x Permanent, Part Time (ref. FPS0141P) 28.2 hours per week 1 x Permanent, Full Time (ref. FPS0144P) 37 hours per week

Salary range / grade: Grade 4 i.e. £22,571 to £24,920 per annum (pro rata for part time)

Hours: 1 x Permanent, Part Time 28.2 hours per week 1 x Permanent, Full Time 37 hours per week

Closing date: 24th Apr 2022, 11:59pm

Disability Confident Employer