Benefits Officer

North Warwickshire Council

We are looking to recruit two hardworking individuals to work as part of a team assessing Local Council Tax Support and Housing Benefit claims. Your duties will involve the maintenance and processing of Housing Benefit and Local Council Tax Support claims, dealing with correspondence and dealing with the public by email, on the phone and at the Customer services’ enquiry counter.

You must have good communication skills and computer skills along with the ability to work under pressure. Working to strict deadlines, achieving targets and with minimum supervision. Ideally you would have an up-to-date knowledge of Housing Benefit legislation and North Warwickshire Borough Council’s Local Council Tax Support Scheme.

Appointment to this post will be conditional upon receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service, before the appointment is confirmed.  A Basic check will be required. This will contain details of convictions and conditional cautions considered to be ‘unspent’ under the terms of the Rehabilitation of Offenders Act 1974.

For an informal discussion about this post, please contact Katie Hines, Benefits Shared Service Manager on 02476 376421

The closing date for the receipt of applications is 24th April 2022

Interviews will take place week commencing 9th May 2022

Please note that we only accept completed online application forms and cannot accept CVs as a method of application for this vacancy.

North Warwickshire Borough Council, The Council House, South Street, Atherstone, Warwickshire, CV9 1DE.


Salary range / grade: £22,571 - £24,920 per annum

Hours: permanent - 37 hrs PW

Closing date: 24th Apr 2022, 11:59pm

Disability Confident Employer