Benefits Officer

Ryedale D C

Location: Ryedale House, Malton, North Yorkshire with opportunity for flexible working including homeworking.

Closing Date:  5 June 2022

Interview Date: 17 June 2022

Do you want to be part of improving the delivery and continued development of the Benefits Service at Ryedale District Council?  Are you looking for a role to enhance your skills in diplomacy and negotiation?

You will be an active member in a small enthusiastic team primarily undertaking the assessment of applications for Housing Benefit and Council Tax Reduction as well as working proactively with citizens to advise on the service. Your responsibilities will include providing professional advice, effective quick thinking decision making and responding to customers to achieve positive results. You will have the opportunity to bring your skills and experience to address all aspects of the Benefits Service from maintaining accurate databases handling sensitive data, to creating new approaches and working collaboratively to fulfil the ever-evolving needs of the service.

Working as a Benefits Officer at Ryedale District Council you will be able to apply your creative thinking and diplomacy to negotiate with customers and resolve complex problems. You will undertake and support on specific projects, liaising closely with other services in the council and maintaining those good working relationships.  Using your exceptional organisational and customer service skills you will have the ability to be flexible in your approach and confident in helping us to achieve our aim of high quality customer- focused service delivery

About Ryedale District Council and Ryedale District

Ryedale District Council provides services for approximately 53,000 residents, local businesses and the many visitors to the area.  The district encompasses beautiful countryside including the popular North York Moors National Park.  RDC offices are based in Malton a small Market town known as Yorkshire’s ‘Food Capital’. Close to the North York Moors with countryside, the Ryedale District is a fantastic place to live and work. Our offices provide free staff parking and are walking distance from the train station.

As a district council, we have a very special role to play in the lives of citizens across Ryedale. We deliver the services that people rely on, day-to-day. We are responsible for housing, for leisure and recreation, for waste and recycling, planning and environmental health. But beyond that, we’re the people “on the ground”. We really know and understand our communities, and we work to give everyone in Ryedale the best opportunities, and the best quality of life.

For an informal chat about the role please contact Marcus Lee, Revenues & Benefits Manager on 01653 600666 Ext 43210   


Salary range / grade: £24,432 to £26,975

Hours: Hours: 37 hpw (Applications from those wishing to work part time considered) Fixed Term until 31 March 2023

Closing date: 5th Jun 2022, 11:59pm


Disability Confident Employer