Benefits Officer

Rochdale Borough Council

We are looking for a suitably experienced and motivated Benefit Officer to join our Benefits Team within the Revenues and Benefits Service.

You must have experience of assessing Housing Benefit and Council Tax Support claims, including:

  • Processing all types of Housing Benefit and Council Tax Support cases, with a demonstrable knowledge and understanding of complex regulations and procedures.
  • Assessing complex claims, including Self Employed, Temporary and Specified Accommodation claims, Students, Persons from Abroad, HBMS and VEPs.
  • Dealing with reconsiderations and appeals.
  • Using computerised Benefit Processing systems, ideally Capita.
  • Using a computerised document management system.

You must also have excellent customer care and communication skills in a variety of situations and be able to deal with enquiries by telephone, email or letter.

We are looking for someone who is proactive and highly self-motivated, comfortable working as part of a team or on individual tasks with the drive to get a job done both quickly and accurately with minimum supervision.

In accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with the members of the public and provide advice in accurate spoken English.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

Appointment to this post is subject to a DBS check

At Rochdale Borough Council we are committed to our Values and Behaviours.

  • Proud of the difference we make
  • Passionate about the diversities of the Borough
  • Pioneering and Open in our Approach

We operate a flexible working scheme and have homeworking opportunities.

Location: Number One Riverside, Rochdale, OL16

Interview Date: To be confirmed

Interview Type: In person

To apply please visit


Job Reference: Job ref: RO-77730

Salary range / grade: Salary: £24,496 – £26,845 Grade: 5

Hours: Full Time Permanent 37 hours

Closing date: 8th Jun 2023, 11:59pm

Disability Confident Employer