Benefits Officer

North Norfolk District Council

North Norfolk is an attractive rural District with beautiful coastline, fantastic landscapes and big skies within easy reach of the fine City of Norwich.

Do you have the drive and enthusiasm to deliver financial support to local people?  This is an exciting opportunity to work within NNDC as part of the Benefits Service.

The Benefits Officer post is a varied and integral part of our team, providing valuable daily support to our fast paced service, you will assist with the administration of the Test & Trace Support Payments, administer all aspects of Housing Benefit, Council Tax Support, and Discretionary Housing Payments.

You will deliver customer service excellence by telephone, in writing or face to face, to provide or collect and process information in response to enquiries, requests.

Learning on the job with full support provided, you will have experience of dealing with customers as well as the ability to use a range of computer applications. You will be a confident communicator and decision maker who is able to work as part of a team as well as independently. You will be dedicated and committed and will positively embrace change.

If you want to be part of an enthusiastic and forward-thinking team, with a varied and challenging workload – we would like to hear from you.

Appointment to this post is subject to a satisfactory Baseline Personnel Security (BPSS) check, which includes a basic DBS verification of unspent criminal records.

North Norfolk District Council is committed to equality and diversity in employment and encourages applications from all sections of the community. We offer employees a friendly working environment, flexible working hours, a career average pension scheme and take pride in achieving Investors in People Silver standard. North Norfolk District Council put environmental considerations at the heart of its service delivery. View our Environmental Charter: Home | Climate Emergency (

As we review our New Ways of Working, which includes some working from home, the successful applicant will require a stable broadband connection.

Please note that we do not accept CVs unless accompanied by a fully completed application form. Please send all completed application forms to

Interview Date: 8th February 2022

For further information or an informal discussion please contact Emma Peck, Benefits Team Leader on 01263 516229.


Job Reference: 1037/1813

Salary range / grade: £20,903 to £25,991per annum

Hours: Permanent, Full-time

Closing date: 27th Jan 2022, 10:59pm

Disability Confident Employer