Benefits Officers x 6

Waltham Forest, London borough of

The London Borough of Waltham Forest is looking for six experienced Benefits Officers to join our Benefits Service.

The successful candidates will be responsible for accurate and effective processing of both Housing Benefit and Council Tax Support using the Capita processing system and Workflow 360 (Comino) document management system.

The successful candidate will have proven skills and experience in a customer facing environment, knowledge of Housing Benefit and Council Tax Reduction legislation and guidance together with the ability to meet demanding performance targets.

Appointment at Senior Officer grade may be available to candidates who are able to demonstrate a detailed knowledge of the relevant legislation and significant caselaw, experience in having made decisions under at least one discretionary scheme and carried out functions in keeping with a higher grade.

About you

  • A good knowledge of Housing Benefits and Council Tax Reduction Legislation and have relevant work experience in processing Housing Benefits and Council Tax Support claims.
  • Excellent communications skills, both written and verbal and be able to manage your own workload.
  • Ability to work accurately and to tight deadlines and able to work on your own and as part of a team.
  • Ability to keep up to date with relevant legislative changes.
  • Conscientious attitude and attention to detail
  • Ability to remain calm and focused under pressure
  • Passionate about doing a good job and delivering results
  • Flexible approach to work to accommodate changing priorities.

About us

  • Waltham Forest is a vibrant and culturally diverse borough
  • We were the first ever London Borough of Culture
  • Home to The William Morris Museum
  • Home to Walthamstow Wetlands
  • Based at Fellowship Square-the heart of the Forest community
  • We offer;
    • Flexible working/Hybrid working to support work-life balance (typically 3 days home working)
    • Up to 31 days annual leave plus public holidays (depending on length of service)
    • Training and Development support
    • Employee Assistance Programme, providing advice and counselling programmes
    • Health and Leisure Discounts/Staff Benefits scheme

If you want a challenging yet rewarding role delivering the highest levels of customer service, then we want to hear from you. Link below:


Salary range / grade: £30,699 - £37,038

Hours: 36 Hours/week,

Closing date: 7th Apr 2023, 11:55pm

Disability Confident Employer