Benefits & Revenues Manager

Lichfield District Council

We’re Lichfield District Council. A local authority in the Heart of England that provides local services to over 100,000 residents. Our District is a beautiful place to live and work, with its historic city centre which has the impressive Lichfield Cathedral and is the birthplace of Samuel Johnson.

Our organisation is ambitious, innovative, and highly driven to be the best in all that we do. We want to further this growth potential in all key areas of the business by hiring great people. In return, we can build stronger foundations, provide quality services, and help support our company objectives longer term.

JOB PURPOSE

We have an exciting new opportunity for an experienced Benefits & Revenues Manager to oversee a generically focussed benefits and revenues team, with the responsibility for delivering the following key functions:

  • Council tax, non-domestic rates and BIDS, billing, collection, and enforcement.
  • Maintain and actively pursue debts for sundry income and housing benefit overpayments.
  • Assessment and administration of housing benefit (HB) and local council tax Support (LCTS).

KEY RESPONSIBILITIES

  • Manage the operational day to day activities of the service, staffing and developing the teams to provide a generic and legislatively compliant service that meets Council policies.
  • Be responsible for income generation and expenditure in respect of local taxation, sundry income, local council tax support, housing benefits and discretionary housing payments.
  • Carry out enforcement action as delegated to include representing the council.
  • Contribute to the service delivery plan, develop the service, set targets, and ensure compliance.
  • Deal with disputes, complaints, appeals, MP correspondence and freedom of information requests within set time limits.
  • Monitor staff time and attendance (including sickness absence) and performance against agreed targets, taking action as appropriate, feeding the results into 121’s and performance development and OKR reviews.
  • Checking and sanctioning refunds.
  • Identifying debt to be written off and authorise credit notes/write on’s following Council procedure and preparing reports as necessary.
  • Preparing paperwork related to sanctions, cautions and administrative penalties.
  • Ensure that the Revenues and Benefits system balances with the finance system.
  • Maintain NEC and Enterprise through system administration, reporting and escalating any issues.
  • Carry out annual billing process for Council Tax, Business rates and BIDs, ensuring full compliance.
  • Embrace and promote the values of the organisation and ensure that the highest standards of conduct.

SKILLS AND EXPERIENCE

  • In-depth knowledge of Housing Benefit Legislation and Local Council Tax Support Legislation.
  • Experience of working Revenues or Benefits environment.
  • Working knowledge of a Revenues and Benefits System.
  • Ability to gather and analyse facts and information.
  • Excellent computer literacy/IT skills.
  • Ability to manage change and embed within teams.
  • Ability to manage performance effectively and develop team working.
  • Demonstrates personal integrity with a strong adherence to corporate governance and ethics and values expected in a public service setting.
  • Demonstrate that you have a sufficient fluency in speaking English to perform effectively in this role.
  • A courteous firm and fair approach to customers.
  • Ability to deal with belligerent customers.
  • High standard of written and verbal communications.
  • Ability to work flexible working hours to suit the demands of the service.
  • Hold a full driving licence and have use of a vehicle.

BENEFITS OF WORKING FOR US

  • Friendly and supportive environment underpinned by our values.
  • Hybrid working including flexibility around working patterns.
  • Local government pension.
  • Generous annual leave.
  • Private Healthcare.
  • Free Parking.
  • Discounted Gym membership.
  • Fantastic modern offices with complementary refreshments.
  • Plus, more.

NOTE:

All offers of employment are conditional offer subject to satisfactory clearances which include: –

  • Two satisfactory references covering the last 3 years of employment.
  • Evidence of your right to work in the United Kingdom; and
  • Satisfactory Disclosure and Barring Service (DBS) check if applicable.

WHAT NEXT?

To be considered for this exciting new opportunity, please send your CV and Supporting statement to Hannah.fox@lwmts.co.uk.

If you need any support with completing your application, or any part of the recruitment process, please contact hannah.fox@lwmts.co.uk so that we can discuss reasonable adjustments.

We look forward to hearing from you.

 

 

Salary range / grade: BAND J (£40,221 – 43,431)

Hours: Full Time - Permanent

Closing date: 13th Jul 2024, 11:59pm

Disability Confident Employer