Business Consultant – Benefits

Capita Business Services Ltd

Following an increased demand from our customers, we need to add an experienced benefits consultant to our Business Consultancy team.

You’ll be able to demonstrate an in-depth knowledge of Housing & Council Tax Benefits and IT skills, along with your leadership skills to our customers in many challenging situations, both remotely and on-site. You may be providing a simple fix for a single claim, or you could be leading a software conversion project. Whatever the task, our customers expect the highest standards of professionalism, and a successful outcome.

As a member of the Consultancy team, you will be one of the primary points of contact between Capita and our customers. You will be required to attend customer sites all over the UK in order to deliver high quality, tailored, training and consultancy services on the best practice use of our Benefits software. You should be technically minded and able to undertake all manner of consultancy services including completing management returns, data cleansing, extracting data for freedom of information purposes, creating and running seminars / webinars for the both end of year process and Subsidy completion service. Capita’s purpose is to provide better outcomes for our customers.

You’ll be working alongside some of the most talented consultants and software developers in the Revenues and Benefits industry. Your scope for learning and personal development in this environment is unlimited.

Does this sound like the type of challenge you’re looking for?

If you’d like an informal chat to discuss the role, we would be delighted to hear from you. Please contact Ryan Smith on 07912973823 or

Job Description

Help us Strengthen our team as a Business Consultant for Capita One – Benefits applications.

The role is full UK mobile home-based with regular travel to customers offices across UK involving frequent overnight stays.

What you’ll be doing:

  • To deliver training on Capita’s applications software to both new and existing customers.
  • To undertake data checking and on-site consultancy in respect of customers converting to our software.
  • To update and maintain customer-facing training documentation.
  • To provide bespoke reports to customers using knowledge of database structure.
  • To develop an understanding of interface and integration requirements and specifications.
  • To undertake detailed investigations of customer reported issues, providing workarounds where applicable.
  • Key Relationships – Internal stakeholders including Capita One service desk, business analysts, product testers, product managers for Digital, Revenues and Benefits, Business Consultancy manager, professional services and Head of Operations.

What we’re looking for:

  •  You will have knowledge of the current Benefits legislation with experience of using Capita One’s Benefits application.
  • Having experience of Ingres SQL and benefits table structures would be desirable.
  • You must have excellent communication, customer service, organisational and problem-solving skills.
  • To build strong customer relationships, with the goal of improving the customer journey.
  • Flexibility to travel to customer sites within UK includes overnight stay.

About Capita One

Capita is a consulting, transformation, and digital services business. Every day our 52,000 colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between government and citizens, and between businesses and customers. We consult, transform, and deliver and we are driven by our purpose – to create better outcomes – for our colleagues, clients and customers, suppliers and partners, investors, and society.

We are committed to being a responsible business – in how we operate, server society, respect our people and the environment, and deliver improving returns for our investors. We are building a more focused, client-centric and streamlined Capita – and are committed to ensuring that Capita is a business where diversity is championed at every level and everyone, regardless of their background, has the opportunity to thrive.

What’s in it for you?

  • A competitive package including a car allowance or company car & fuel card
  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Key Objectives

To deliver a first-class consultancy service to customers

To deliver training courses on all aspects of Capita’s Benefits application

To undertake data checking and on-site consultancy in respect of customers converting to our software

To update and maintain training documentation

To undertake extraction and updating of customers information by QBF and SQL

Assisting customers to automate the processing of information

To undertake detailed investigations of customer reported issues, providing workarounds where applicable

To administer the end of year process on behalf of our customers


Knowledge of Benefits legislation

Detailed understanding of  Capita’s Benefits application

Full Driving Licence

Excellent communication and customer service skills

Excellent organisational skills

Excellent Problem Solving Skills

Ability to create reports and updates using SQL and QBF

Personal Attributes

Ability to analyse and solve problems

Attention to detail

Ability to work under pressure, prioritising effectively to meet demanding deadlines

Flexible attitude towards work

Highly  self-motivated and enthusiastic

Ability to work on own initiative


Revenues & Benefits Business Consultant | Capita





Salary range / grade: negotiable

Hours: Full time - permanent

Closing date: 19th Aug 2023, 11:59pm

Disability Confident Employer