Case Management Advisor


BENEFITS – 25 days Annual Leave plus bank holidays, Birthday Leave, Subsidised/Funded training, Employee Assistance Programme, Local Government Pension Scheme with annual employer contribution of 19.9%.

Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.

Public Sector Partnership Services are undergoing an incredible period of transformation. Part of this has seen the development of a new Revenues & Benefits Customer Contact Team. 

This is an exciting opportunity for a highly motivated individual to develop within our Revenues & Benefits Customer Contact team and make a difference to how customers interact with their local authority, working within Public Sector Partnership Services Ltd. If you would like to join a fast paced, dynamic company and grow your own potential whilst helping others, please read on!

As part of this new team you will become an integral part of the fantastic service we provide to our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents – supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.

You will need:

· Minimum one years experience working in a customer focused environment

· Demonstrate excellent interpersonal skills such as being able to demonstrate empathybut assertive where necessary.

· GCSE Level C or above (or equivalent) in English, Maths and ICT

· Strong ICT Skills with good working knowledge of Microsoft packages.

What we offer

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference. We offer a variety of employee benefits across in these areas:

If you are interested in having a confidential conversation about the role, please contact Sally Tebbs at

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.

*Horncastle based employee’s will be based at Manby initially due to office relocation.


Salary range / grade: £17,190 - £19,327

Hours: permanent full time

Closing date: 12th Apr 2022, 11:59pm


Disability Confident Employer