Case Management Officer


We are recruiting to our Revenues & Benefits service, PSPS are on the lookout for enthusiastic team players, who can bring existing skills to our team!  

Due to expansion in the service, we are excited to be offering an opportunity for a number of highly motivated individuals to join our successful Revenues and Benefits service as Case Management Officers.

We have permanent full time and part-time positions available so something to suit everyone!

Case Management Officers play a key role in our service, ensuring the prompt and efficient billing, collection and recovery of Council Tax and Business Rates, and the timely and accurate processing and payment of Housing Benefit and Council Tax Support, on behalf of our client councils.

Typical duties include:

  • Accurate and timely updating of customer records.
  • Ensure customers receive any relief and reduction to which they are entitled.
  • Processing benefits new claims and changes in circumstances.
  • Dealing with customers by phone, and in writing to provide advice, explanations and clarification of decisions and actions.
  • Provide appropriate support to customers that may be vulnerable, including signposting to support services.
  • Make suitable payment arrangements to help customers settle their liabilities.
  • Identify possible irregularities in customer applications and claims

The successful candidate will have:

  • Proven skills in dealing with customers in a professional manner
  • GCSE level C/4 or above in English and Maths
  • Awareness of Council Tax, Business Rates, Housing Benefit / Council Tax Support
  • A flexible approach to accommodate changing priorities

Previous experience is not essential but would be an advantage.

We offer great benefits including:

  • Local Government Pension Scheme, 23.1% employer contribution
  • 25 days annual leave plus bank holidays and the option to purchase up to 5 days extra
  • Get your birthday off
  • Hybrid and Agile working policy
  • Employee Assistance Programme
  • Employee Benefits Platform including retail, holiday, and leisure discounts
  • Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
  • We support your career development

You can read more information about our benefits on our website:


Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.

You will join us at an exciting time in that our clients – Boston Borough Council, East Lindsey District Council and South Holland District Council are embarking on a trailblazing partnership which aims to be bold, ambitious and will be the largest in the country.

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference.

If you are interested in having a confidential conversation about the role, please contact Jim Dickson, Senior Council Tax and Benefits Officer at or 01205 632613 or Bob Wagstaff Deputy Head of Revenues and Benefits at or 01507 613309

PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, gender, identity, marital status, nationality, political belief, race, veteran status, religious or sexual orientation.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.


Salary range / grade: £21,896 - £23,857

Hours: Full Time Permanent - 25 days annual leave plus bank holidays and the option to purchase up to 5 days extra

Closing date: 31st May 2023, 11:59pm


Disability Confident Employer