Caseworker Revenues and Benefits

Guildford Borough Council

We are seeking to recruit a proactive, motivated and confident individual who is looking for a challenging role in a busy and fast paced environment. This is an entry level role, full training will be given.

What you’ll do on a typical day:

Revenue and Benefit caseworkers accurately assess and process Housing Benefit and Local Council Tax Support claims in accordance with current legislation. Day to day caseworkers obtain and verify information from customers or other agencies for the correct assessment of claims. Claims are reviewed to ensure accurate entitlement and fraud prevention.

Caseworkers respond to email enquiries and provide benefit advice verbally and in writing, arranging repayment of overpaid benefit, by resolving queries, and raising invoices.

It is important to work effectively as a team with other specialists across the council to which provides opportunities to expand into other areas within the case work team.

In return, we offer a generous annual leave entitlement, pension scheme and pleasant working environment near to Guildford town centre.

Essential criteria for the role:

  • A proactive approach, with strong administrative skills.
  • Excellent interpersonal skills and confidence in dealing with people.
  • Conscientious attitude and attention to detail.
  • A good standard of numeracy and literacy.
  • IT skills are essential
  • Ability to work as part of a team.
  • Good organisational skills with the ability to take the initiative. You must be a quick learner.

Desirable criteria for the role:

  • Candidates with administrative experience in Local Government.
  • Knowledge of Civica
  • A working knowledge of the benefits system

With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills. We are eager to attract the best so we provide excellent training opportunities, offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows. We also offer many other benefits including health and wellbeing initiatives and discount off a range of well-known high street shops and supermarkets. This role attracts a salary of £23,197.00 – £25,242.00, per annum (£2,000.00 pay award pending and implemented from April 1st) and an annual leave entitlement of 22 days plus bank holidays.

Please note salary offers are usually made at the lower spinal point, allowing for progression.

While we are ideally seeking a candidate with relevant experience in Benefits, full training can be provided and we will support the right candidates to succeed in this role.

This role is classed as Agile. Office working will be needed during the training period but once training has progressed successfully the successful candidates will be able to work from home part of the working week on a rota basis with colleagues. Our usual office/home working split is 50/50 for all caseworkers.

Please note this role does not provide parking.

If you are interested in this busy and varied role, please apply online at:

Caseworker – Revenues and Benefits Grade 2 (10561) | Guildford

For more information on the role please contact Carene Alexander on 01483 444879 or Peter Stevens on 01483444674.

Closing date for applications: Thursday 9th March 2023

Interviews : W/C 13th March 2023



Salary range / grade: negotiable

Hours: Permanent full time - Part time hours also considered for the right candidate.

Closing date: 9th Mar 2023, 11:59pm

Disability Confident Employer