Caseworker Revenues and Benefits

Guildford Borough Council

We are seeking to recruit two proactive, motivated and confident individuals who are looking for a challenging role in a busy and fast paced environment.

What you’ll do on a typical day:

Revenue and Benefit caseworkers accurately assess and process Housing Benefit and Local Council Tax Support claims in accordance with current legislation. Day to day caseworkers obtain and verify information from customers or other agencies for the correct assessment of claims. Claims are reviewed to ensure accurate entitlement and fraud prevention.

Caseworkers respond to email enquires and provide benefit advice verbally and in writing, arranging repayment of overpaid benefit, by resolving queries, and raising invoices.

It is important to work effectively as a team with other specialists across the council to which provides opportunities to expand into other areas within the case work team.

In return, we offer a generous annual leave entitlement, pension scheme and pleasant working environment near to Guildford town centre.

Essential criteria for the role:

  • A proactive approach, with strong administrative skills.
  • Excellent interpersonal skills and confidence in dealing with people.
  • Conscientious attitude and attention to detail.
  • A good standard of numeracy and literacy.
  • IT skills are essential
  • Ability to work as part of a team.
  • Good organisational skills with the ability to take the initiative. You must be a quick learner.

Desirable criteria for the role:

  • Candidates with administrative experience in Local Government.
  • knowledge of Civica
  • A working knowledge of the benefits system

With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills. We are eager to attract the best so we provide excellent training opportunities, offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows. We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets. This role attracts a salary of £23,197.00 – £25,242.00 per annum and an annual leave entitlement of 22 days plus bank holidays.

Please note salary offers are usually made at the lower spinal point, allowing for progression.

While we are ideally seeking a candidate with relevant experience in Benefits, full training can be provided and we will support the right candidates to succeed in this role.

If you are interested in this busy and varied role, please apply online via the Guildford Borough Council website.

Interviews : W/C 9th January 2023



Salary range / grade: £23,197.00 - £25,242.00

Hours: Full time - permanent

Closing date: 9th Jan 2023, 11:59pm

Disability Confident Employer