Control Officer

East Herts District Council

About the role

An opportunity for a Control Officer has become available in the Revenues and Benefits shared service between East Herts and Stevenage Council.   The shared service has been operating successfully since 2011, and we are looking for somebody to join the Control team. This is an exciting time for you to join us and develop your career.

This motivated and highly professional team is looking for an individual committed to excellence in their work and with a passion for detail.  If successful you will assist across all aspects of the role including e.g. face to face interactions, telephone contact and in writing.

Some of the key responsibilities include:

  • Assist with carrying out fraud investigations in accordance with the appropriate legislation
  • Assist with the efficient and accurate administration of all appeals and requests for reconsiderations of Benefit applications and overpayments identified in accordance with the appropriate regulations, legislation and guidance, and presentation thereof at relevant tribunals
  • Assist with carrying out and evidence appropriate quality assurance checks and responding to queries in accordance with the relevant legislation and requirements of the service.
  • Assist with liaison with shared service authorities and external organisations, including promotion and awareness and supply of statistical and other data.
  • Carrying out reconciliations, the management of creditors modules, checking, integrity and completion of returns from government departments, agencies, and other relevant organisations.
  • Assist with external and internal audits

About you

This role will suit a focused, enthusiastic and team player who welcomes the opportunity to learn and who enjoys change to improve the delivery of the service.

The ideal candidate will have:

  • Numeracy skills, including the ability to manipulate numerical data
  • Excellent verbal and written communication skills, with a strong customer focus
  • Experience in a similar environment
  • Ability and willingness to help support and provide guidance, support, and advice to less experienced staff
  • Knowledge of Windows based office package
  • Be able to work as part of a team, willing to assist others, but also take responsibility for own work as required
  • Ability to prioritise and work accurately to targets and deadlines
  • Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data
  •  Self-motivated, enthusiastic, and be able to deal with a heavy and varied workload
  • Be able to deal with difficult situations
  • Ability to maintain concentration in a busy environment
  • Work methodically, accurately, and thoroughly, paying close attention to detail
  • Ability to remain calm and focussed under pressure.
  • Ability to prioritise and work accurately to targets and deadlines
  •  Ability to learn, all legislation and guidance appropriate to the post
  • Be committed to developing customer service skills for dealing with members of the public, both face-to-face, phone and email or letter.

We want the postholder to be able to demonstrate the following competencies to a high level and want to use these to the full in their work.  This is more important than having a great deal of direct experience of the job content, and we will be looking for evidence of all the following key competencies during the selection process, if you are shortlisted.

  • Personal effectiveness
  • Proactive
  • Managing relationships
  • Communication
  • Customer focus
  • Commercial focus

How to apply

For an informal discussion regarding the role, please contact Carol Bulloch, System Support and Control Manager on 01297 502077.

To apply for this role please visit

Closing date:  7th July 2023 at 17:00.

EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, religious belief age, background, disability, sexual orientation and gender identity



Salary range / grade: Grade 5, £27,508 - £30,814 (inclusive of local weighting) depending on experience.

Hours: 37 hours per week (part time working and job share considered). Permanent. Based in Hertford with the option for a blend of home and office working

Closing date: 7th Jul 2023, 5:00pm


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