Council Tax Billing Officer

Anglia Revenues Partnership

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We currently have an exciting opportunity to join the East Suffolk Council’s Anglia Revenues and Benefits Team as a Council Tax Billing Officer.

Your role

Be part of our successful Council Tax team to compile and maintain client records, verify eligibility for reductions (including Local Council Tax Reduction Schemes), make amendments and set up billing, collection of Council Tax.   This will include daily telephone communication with the public and various Government bodies.

You will need:

  • Team player and can work on own initiative
  • Great communication skills – written and verbal
  • Monitor client accounts to check payments received
  • Excellent customer service skills
  • Accurately update computer systems & records
  • Keep up in a fast-paced partnership environment
  • Liaise with other departments, Citizens Advice and Department for Work and Pensions
  • Ability to work from home where necessary
  • Could be required to travel to Thetford for training although a full programme of remote e-training is currently in place
  • And above all enthusiasm!

You can view a full list of requirements in the Job Description and Person Specification (link below).  If you think you have what it takes to be successful in this role, even if you don’t meet all of the essential requirements, please apply. We’d appreciate the opportunity to consider your application.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.

Here are some of the main benefits:

  • Great opportunities for training and development
  • Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays)
  • Local government pension scheme
  • Free car parking (for when you are working in the office)
  • Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

    Please see our benefits brochure for further information.

OPTIONAL: Due to the current situation with COVID-19, the majority of our teams are working from home and there is strict social distancing measures in place for the limited number of staff working from our offices. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

For an informal discussion regarding this post, please contact Andrew Rose on 07814 223606 or email

Closing date: 11pm 19 June 2022.

Interview date: Week Commencing 27 June 2022.

How to apply

Step 1 – Read the advert and the Job Description and Person Specification

Step 2 – Complete the Supporting Statement template. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 – Complete the online application and upload your statement. Please note, CV’s are not accepted.

For more information, check out the How to Apply section of our Career Site.

Same Posting Description for Internal and External Candidates

Please see the following site for applications – Council Tax Billing Officer – East Suffolk Council Careers Site Careers (


Salary range / grade: £20,444 - £22,129 per annum (pro rata for part time staff)

Hours: Full Time (37 hours/week) or Part Time available • 12 month fixed term contract

Closing date: 19th Jun 2022, 11:00pm

Disability Confident Employer