We are seeking
Council Tax Officers
To join our expanding team
About us
Meritec is a long-established family run company based in the North of England with an unrivalled reputation for high achievement in the field of Revenues and Benefits remote processing. We provide fully managed remote services and work closely with many Local Authorities in the UK using a variety of software systems.
We strive to ensure we have a motivated, well informed, and collaborative workforce that aims to exceed the expectations of our customers. Meritec promotes continuous improvement in all aspects of what we do.
What we are looking for
- Ideally you will have at least 5 years current/recent Revenues experience with a Local Authority, remote processing service or agency.
- Experience in Council Tax Billing and/or Recovery.
- Experience of using computerised processing systems such as Capita Academy, Northgate, Civica Open Revenues or similar.
- Experience of using computerised document management systems such as Anite, Civica W2, Northgate workflow or similar.
- Experience in dealing with day to day administration, billing, collection and recovery of local taxation.
- Excellent numeracy and literacy skills.
- Be able to deliver excellent customer service in a high-pressured environment.
- Demonstrate strong communication skills when dealing with inbound and outbound customer enquiries by phone, letter, or email.
- Be proactive and self-motivated, demonstrating an ability to work independently and make decisions for yourself.
- Maintain Customer accounts and award discounts and exemptions which carry monetary value.
- Demonstrate that you have strong communication skills and the ability to show an understanding of working within the constraints of legislation.
- A good knowledge of general data protection.
- Be experienced in a performance driven environment as you will be expected to achieve daily targets.
- Be able to balance quality against quantity, whilst maintaining a low error rate.
- Ideally live within reasonable travelling distance to either of our offices at Skipton or Warrington, however this is not essential.
What we can offer to you as a permanent employee
- Permanent full-time employment up to 37hrs per week basic or flexible part-time working
- Flexible working supporting a good work life balance including home working with access to our offices in Skipton and Warrington.
- Starting Salary £22,500 p.a (pro rata’d if part time).
- 26 days Holiday Entitlement (exclusive of bank holidays)
- Career Progression
- Option of Company Pension
- Access to Employee Benefits such as Perkbox
What we can offer to you as a temporary employee
- Permanent full-time employment up to 37hrs per week basic or flexible part time working
- Flexible working supporting a good work life balance including home working with access to our offices in Skipton and Warrington.
- Competitive hourly rates
- 3 to 6 months contracts with the potential of extensions
Want to know more?
For more information about this opportunity or to register your interest please email: –
Stuart Minors
Products and Services Manager
CV’s will be accepted with covering letter and references
Closing Date
Anyone wishing to be considered for these roles should make their interest known no later than
30/06/2023
Meritec take pride in the fact that we are an equal opportunities employer. We welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.
Selection and interview processes may be held remotely by phone and/or video technology.
We hold the right to close this vacancy prior to the date advertised.
