Customer Contact Centre Officer

Hyndburn Borough Council

Based at our Broadway Offices in Accrington, our Customer Contact team is responsible for 150,000 customers a year by telephone, email, web and in person.  We provide a first rate service to everyone in the Borough and we would like you to join our team. We want you to help us to build upon the already successful customer services delivered through our Customer Contact Centre and Hyndburn’s status as an excellent council.

We are recruiting a Contact Centre Officer to deliver information and guidance on all Council services including Council Tax, Housing Benefits and Council Tax Support, Waste and Recycling Services, Environmental Health, Elections and many more.

This is a versatile, busy and demanding role which requires an in depth knowledge of all customer facing services.  Knowledge and experience of Benefits and Revenues is desirable and a comprehensive training plan will be delivered.

With experience of working in a customer services environment, you must be able to empathise and problem solve on behalf of customers, work in a busy environment, have the ability to understand and relay information and be willing to ‘go the extra mile’ for our customers.

If you are passionate about delivering results as we are, and if you want a challenging yet rewarding role delivering the highest levels of customer service, this is the job for you.

Applications forms can be downloaded from our website at

The closing date for all application is 12 noon on Thursday 20th October 2022.

Ring:  01254 380117/247
Write to:

Human Resources, Hyndburn Borough Council
Scaitcliffe House, Ormerod Street
Accrington, Lancashire, BB5 0PF



Salary range / grade: Scale 4 SCP 18-21, £20,444- £22,129 -

Hours: Full Time Permanent 37 Hours/week, Flexible working may be available

Closing date: 20th Oct 2022, 11:59pm

Disability Confident Employer