Debt Recovery Officer

Epsom and Ewell Borough Council

We are looking for an experienced Debt Recovery Officer to join our Revenues team.

The role will require the successful applicant to ensure that effective and efficient enforcement standards of Council Tax, Business Rates and Housing Benefit debt collection are maintained.

We are looking for someone with a working knowledge of Council Tax and Business Rates regulations, or the collection of Housing Benefits Overpayments. A successful candidate will have experience of all aspects of recovery and debt management, gained by working in a recovery team in a Revenues environment.

You will need to be a good communicator, possess excellent organisational skills, be able to remain calm when working under pressure or to tight deadlines, have a flexible approach to keep up with changing priorities within the department and be committed to providing a high level of customer care.

Ideally you will have experience of using revenues software, preferably Academy systems, as well as experience of using a document management system. You must also possess a high level of MS Office skills especially with Excel spreadsheets.

You will benefit from 24 days annual leave + bank holidays (rising to 29 days + bank holidays after 5 years’ service) subsidised gym membership and car parking, payment of professional fees, entitlement to join the local government pension scheme, and non-contributory life assurance.

This is an exciting opportunity to be part of a professional and committed team and we look forward to receiving your application. For further details please contact Siobhan Gavigan, Revenues Manager


Closing date:   10 May 2023       

Interviews:       17 May 2023

Diversity statement

At Epsom & Ewell Borough Council, we are passionate about maintaining an inclusive workplace for all that reflects the communities we serve. We welcome applications from all sections of our community particularly from underrepresented backgrounds, including BAME, LGBTQ+ and those with hidden or visible disabilities. We are committed to ensuring all our staff – regardless of gender, age, religion, sexuality, ethnicity, or disability – can thrive and succeed whilst working with us.


How to apply

Please apply online via




Job Reference: DST/23/237251

Salary range / grade: £28,162 pa - £33,008 pa

Hours: Full Time Permanent 36 hours

Closing date: 10th May 2023, 11:55pm

Disability Confident Employer