Debt Recovery Officer


BENEFITS – 25 days Annual Leave plus bank holidays, Birthday Leave, Subsidised/Funded training, Employee Assistance Programme, Local Government Pension Scheme with annual employer contribution of 19.9% 

Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.

We are pleased to be offering an opportunity for two Debt Recovery Officers to join our busy team. 

This is an exciting opportunity to join our Revenues and Benefits Service working in a “One Team” environment. As a Debt Recovery Officer, you will ensure the prompt and efficient billing, collection and recovery of Council Tax and Business Rates liabilities on behalf of our client Councils.

This role gives you the opportunity to makes a real difference to the wider community and the public services that are provided. It also allows you to widen your existing skills and helps you develop as an individual within our high performing service.  

You will have experience in dealing with customers in a professional manner ensuring that customer records are updated accurately. As a Debt Recovery Officer, you will ensure customers receive all entitlements to relief and reduction to which they are entitled and make suitable arrangements to settle their liabilities.  In addition, you will negotiate payment arrangements and determine the most appropriate action to recover monies to maximise recovery and minimise ongoing/ escalating debt.

Whilst an IRRV Technician, or similar, qualification is desirable, it is not essential.

The successful candidate will have:

  • GCSE level C or above in English and either Maths or a similar science
  • knowledge of Council Tax, Business Rates recovery and enforcement legislation, case law and guidance

What we offer

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference. We offer a variety of employee benefits across in these areas:

If you are interested in having a confidential conversation about the role, please contact Mark Woolerton on 01775 764631 or

Please note the official job title for this role is Case Management Officer – Debt RecoveryPSPS reserve the right to change the closing date, depending on application numbers.Interviews will be arranged when suitable candidates apply which may be prior to the closing date


Salary range / grade: negotiable

Hours: 37 hrs Permanent

Closing date: 24th Mar 2022, 11:59pm


Disability Confident Employer