Discretionary Grants Officer

Coventry City Council

What is the job role?

We are looking for someone to join our team as a Discretionary Grants and Awards Officer.

In your role you will be supporting some of the most vulnerable benefit customers in hardship by administering all claims for Discretionary Grants and Awards. You will also be providing a front line service to all customers or their representatives by responding to their needs by providing a face to face service and also by telephone or in writing.

You will be providing advice and guidance to customers and representatives on the schemes we have available and processing applications for Community Support and Discretionary Housing payments.

Who are we looking for?

We are looking for someone with previous experience of providing customer service within a benefits environment or an advisory setting. From this, you would have knowledge of Housing Benefits, relevant Welfare Benefits and Discretionary Payments Awards.

The ideal candidate will have and be able to demonstrate:

  • Excellent Customer Service Skills to deal with customers on a face-to-face basis and by telephone in accordance with the corporate standards
  • High level of communication skills, both verbal and written and the ability to establish rapport with customers and organisations.
  • Numeracy skills
  • IT skills sufficient to access, interpret and retrieve data
  • Ability to respond effectively to difficult situations 

Please see document attached below for the full job description and person specification.

When applying for this role you will be asked to write a personal statement, please include the following information in your application by providing examples of:

  • Awareness and knowledge of Discretionary Grants and awards
  • Ability to prioritise own workload, to work flexibly and respond to changing priorities
  • Experience of dealing with a wide range of people in order to handle and resolve enquiries
  • Ability to work under pressure and deliver team objectives
  • Your IT skills, to include Microsoft Office packages e.g. Word, Outlook and Excel

interviews planned for the 24th June 22.  


Job Reference: coventrycc/TP/192/5022

Salary range / grade: £20043 - £23484

Hours: 37 Hours/week,

Closing date: 12th Jun 2022, 11:59pm


Disability Confident Employer