Financial Assessment Officer – Benefits

Civica UK Ltd

Want to address your work-life balance? Fed up of the commute? Do you want your voice heard? Do you want to take control of your working life? Do you want work in a friendly and supportive environment?

Look no further…

CIVICA UK are looking to recruit experienced, enthusiastic and hardworking Financial Assessment Officers into permanent homeworking roles in our award winning OnDemand Service. 

We can offer:

  • Competitive salaries plus benefits
  • Permanent full time 37.5hr per week positions – part time also considered
  • 100% homeworking
  • Flexible working hours
  • Paid overtime
  • 25 days leave with opportunity to purchase a further 10 days
  • Company reward scheme
  • Plus a raft of other flexible benefits covering healthcare and lifestyle

Hear first-hand

You will have proven skills in customer service and able to negotiate, where required, with customers/taxpayers. We want you to join our Revenues and Benefits team in Civica OnDemand services. If you are interested in background information on OnDemand please take a look at our resource video at:

Why us, why Civica?

Civica is the leading provider of digital solutions & managed services for public sector and regulated markets. We help organisations around the world to deliver better outcomes for people and places. In Civica’ s OnDemand award winning Team, you would be joining a great service where your voice is heard.

We offer blended working from home: no commuting, more time for yourself and with your friends/family

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Financial Times – Diversity Leader 2021: We’re committed to maintaining an inclusive and supportive culture.

Top rated employer on Glassdoor: Our average length of service for our employees is 9 years

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices

About You

You must have practical experience of working within all areas of Benefits administration, excellent ICT skills and be trained in one or more of the main operating systems; Open Revenues, Academy and Northgate.  As this is a homeworking position you will need to be able to demonstrate you are able to organise your work load effectively and communicate with managers and other remote workers.

Please note that this post requires access to Local Government systems and Civica. Therefore you will be required to undergo Basic Disclosure clearance.

About The Role

As a Financial Assessment Officer, you will be supporting our clients with their benefit caseloads dealing will all types of claims. Below are some of the main duties within the role.

  • assisting customers in application for benefits, grants or other financial assistance.
  • Supporting customers in providing the necessary evidence to meet application criteria
  • Undertaking criteria based assessments e.g. housing benefit, assessing DWP benefits, entitlement for grants or discretionary assistance or similar

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity & equality – Financial Times 2021.

At Civica we are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

Joining Civica would be a great move for you and it could lead to a great career with our company. It is simply down to you to forge your own future with us.




Salary range / grade: negotiable

Hours: Permanent full time 37.5hr per week positions – part time also considered

Closing date: 2nd Oct 2022, 11:59pm

Disability Confident Employer