Head of Revenues and Benefits and Customer Services

Manchester City Council

Manchester is and always will be a city that buzzes with culture and innovation and pride with an ambitious vision to be in the top list of world-class cities by 2025. We are passionate about living our values and behaviours and are deeply committed to our people and residents.

This is a critical role for the council, building on Manchester’s excellence in delivering resident and business focused customer services, revenue collection and targeted support for residents. We are looking for a strong leader who understands that the service they run affects the residents of Manchester directly and that each member of staff is an ambassador for the council.

This senior management role, part of our Corporate Services Team, provides strategic leadership and management of the Council’s Revenues and Benefits Service and Customer Service Organisation. Working closely with the Deputy Chief Executive and City Treasurer, a full member of Corporate Services Leadership Team you will also deputise for the Deputy Chief Executive as required. A lead role in the Council’s transformation programme as well as managing all associated policies, discretionary areas and key links with other agencies including government agencies. The role reports to the Director of ICT in supporting the work to develop a consolidated digital and customer focused  organization.

You will be dynamic, creative, articulate and demonstrate strong values. You will have significant experience working as a Head of Service, ideally within a Revenue & Benefits or Customer Service environment. Unafraid of challenges, you will be able to bring people along with you to achieve our aspirations for Manchester residents.

You will possess extensive experience in the strategic leadership of a high performing, large scale, high volume, multi-channel technical, front office and back office functions. You will have successfully lead radical transformation of services through inception to delivery and have the ability to manage multiple complex projects within statutory, constitutional and value for money requirements. You will be required to remain abreast of all legislative changes and ensure these are embedded in a timely manner.

If you are excited by this challenge and the opportunity to work at the centre of significant transformation and change in the city of Manchester, we want to hear from you.

This post is also subject to satisfactory references, proof of right to work in the UK in accordance with the Asylum and Immigration Act 1996 and other pre- employment checks where applicable.

Manchester City Council is committed to giving fair support to members of the Armed Forces and veterans, whilst recognising and remembering the sacrifices they have made. The aim of The Armed Forces Covenant is to ensure that the Armed Forces and veterans are not disadvantaged, when applying for vacancies with Manchester City Council. Armed Forces and veterans will be guaranteed an interview where they meet the minimum requirements for the role.

Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.

If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing jo.rabbani@manchester.gov.uk. 

Please submit a Curriculum Vitae and an expression of interest (no more than 4 sides).



Job Reference: MCC430249/CS

Salary range / grade: SS3 £80,880 to £89,615 per annum

Hours: permanent 35hr pw

Closing date: 28th Feb 2022, 11:59pm

Disability Confident Employer