Housing Benefit Adviser

Runnymede Borough Council

Are you looking for a career with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers?  If you are, then Runnymede Borough Council would like to hear from you.

We are looking for a full-time Benefit Adviser to deliver information and guidance on Housing Benefits and Council Tax Support, and when necessary other council and Department for Work and Pensions services. As part of our Housing Benefits and Council Tax Support Team based at the Civic Centre in the heart of Addlestone’s regenerated town centre, we can offer flexible working two days from home.  Here you will become part of a team committed to driving improvement through innovative ideas using the latest technology and supporting residents to access council services.

The ideal candidate will have:

  • experience of working in a customer services environment
  • excellent customer care skills able to empathise and problem solve on behalf of customers
  • have the ability to understand and relay information and be willing to ‘go the extra mile’ for our customers
  • competency in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint)

If you think that you have what it takes to excel in this role then we’d like to hear from you.

Please apply online at www.surreyjobs.info. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment on the website. If it is difficult for you to apply online please contact Human Resources. Email: humanresources@runnymede.gov.uk Telephone: 01932 425517

We welcome applications from all sections of the community. Please provide an email address where possible as you will be contacted by email if you are selected to attend for an interview.

Closing date: Monday, 23rd January 2023

Interview date 2nd February 2023.


Salary range / grade: £22,968 - £27,991 p.a.

Hours: Full time - permanent - 37 hours

Closing date: 23rd Jan 2023, 11:59pm

Disability Confident Employer