Housing Benefit Assessor

Ceredigion County Council

Location: Canolfan Rheidol, Aberystwyth. (currently working from home applies)

We are looking to recruit a Housing Benefit Assessor to join our committed and friendly Housing Benefit & Financial Assessments Team on a full time, permanent basis.

The successful candidate will deal with all aspects of the administration of Housing Benefit, Council Tax Reduction and Free School Meals claims. This includes maintaining accurate records, dealing with enquiries and providing advice and explanations to customers over the telephone as well as collaboration with other departments within the Authority and external key stakeholders.

Your key responsibilities will be:

  • To provide a quality service with a high level of care to our customers
  • Accurate verification, assessment and award of Housing Benefit, Council Tax Support and Free School Meals claims
  • Effective and efficient recovery of overpaid Housing Benefit
  • Identifying potentially fraudulent claims and the referral of appropriate cases to the DWP Investigations Team
  • Keeping up-to-date with changing legislation in order to correctly administer Housing Benefit, Council Tax Reduction and Free School Meals claims
  • Meet agreed performance and accuracy targets

We are looking to recruit an individual with:

  • Excellent customer care and communication skills
  • Good organizational skills
  • Ability to work under pressure
  • Good numeracy, accounting, literacy and IT skills
  • Adaptable to change
  • Ability to work as part of a team and independently
  • Understanding of General Data Protection Regulations and confidentiality

Further details are available in the Job Description and Person Specification.

Full training will be given in all aspects of the role. In exchange for your skills and commitment, we will offer you a range of employee benefits including flexible hours scheme, competitive annual leave allowance and a generous pension contribution scheme. More information about our wide-range of employee benefits can be found here. In addition, we are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us. 

If you would like to find out more about the role or want an informal discussion please contact:

Huw Jones, Housing Benefit Manager – Huw.Jones@ceredigion.gov.uk, 01970 633162

Helen Jones, Housing Benefit Team Leader – Helena.Jones@ceredigion.gov.uk 01970 633171


Salary range / grade: Pay: £22,571 - £24,432

Hours: 37 hours pw permanent

Closing date: 23rd May 2022, 11:59pm


Disability Confident Employer