Housing Benefit Quality, Training and Development Officers

Southampton City Council

We are looking for two full-time Housing Benefit Quality, Training and Development Officers, on a permanent contract with the potential for home working after training.

An exciting opportunity has arisen for two dedicated, dynamic and highly motivated individuals to join the Benefits Service Training, Quality and Development Team. Working within the Benefits Service, you will assist in providing technical expertise to ensure the correct implementation of legislation and assist in the design and delivery of training to staff. You must therefore have extensive technical knowledge of Housing Benefit legislation.

You will also be undertaking assessment duties when required and ensuring the efficient and accurate processing of benefit applications in accordance with legislation. As a result you will to have excellent communication and customer service skills. On-going training is provided to keep pace with changes in benefits’ provision.

You will benefit from a supportive management structure, ongoing personal development and performance management. You must have proven skills and confidence in the use of standard Office software, IT systems and a willingness to undergo further training.

Contact details for informal discussion:

For more information or an informal discussion about the role please contact Paul Jones on paul.jones@southampton.gov.uk

Additional information:

  • This post requires an DBS check.
  • For any posts that require a DBS check, if you have lived outside the UK within the last 5 years, you will be required to provide a Certificate of Good Conduct or a police certificate from the country/countries you have resided in. Kindly note that this is at the expense of the candidate, as well as any costs involved for translating into English.
  • Please note the salary quoted is based on full time hours (37 hours per week)
  • The Working Hours for this role are 37 hours per week.
  • Previous applicants need not apply. 

To be considered for this post please submit an online application through our website: https://www.southampton.gov.uk/jobs/ or click on the ‘Apply for this job’ button below.

The supporting statement section of the application form must be completed, unless there are specific criteria questions for you to evidence against. Applications are shortlisted against the essential and desirable criteria found within the job description for the post. Please refer to the job description when completing your application form and evidence how you meet the required criteria/questions. A CV on its own will not be considered.

Recruitment contact details: recruitment@southampton.gov.uk


Salary range / grade: Grade 7 - £27,344 to £32,019

Hours: 37 Hours/week,

Closing date: 25th Jun 2023, 11:59pm

Disability Confident Employer