Income Billing Officer & Income Recovery Officer

Solihull Council

Are you interested in building a career within a fast paced Income and Awards / Revenue and Benefits team?

As a high performing Metropolitan Council for Council Tax collection, we have a number of new positions within our Income & Awards team, who will ensure the effective processing of billing and collection with regards to Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts.

Income Billing Officer

As an Income Billing Officer, you will join our successful Revenues team and take a customer focused approach to the collection of all Income Debt.

You will be responsible for all aspects of Income Collection including billing of Council Tax, Business Rates, Business Improvement District, Sundry Income and Housing Benefit overpayments.

You will need:

  • 4 GCSE’s A-C including Maths and English (or equivalent), or be able to demonstrate effective numeracy and literacy skills.
  • Experience of working in an office environment.
  • Effective communication skills, both spoken and written
  • Experience of working in a performance driven environment against specific targets
  • Sound analytical skills for accurately handling and processing data

Income Recovery Officer

Working on more complex cases, our Income Recovery Officer will be responsible for all aspects of Income Collection as above from reminder stage onwards, including post bailiff and final notice stages as required.

In addition to the requirements above, you will need:

  • Recent and relevant experience of working in Local Taxation in a debt collection environment
  • Knowledge of local taxation legislation

In return, we offer we offer you a fantastic opportunity to develop your skills and experience within a high performing team environment.

Working for Solihull means that we can offer employees a great working environment, together with a range of flexible working options, attractive staff discounts and a career average pension scheme.

We are currently implementing our Smarter Ways of Working as we recognise that work is what you do and not necessarily where you go.  Our aim is to balance the needs of our employees with service delivery and, for these roles, this is likely to include a combination of working from home and from our offices in Central Solihull.

To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Chris Whitehouse on 0121 704 8562 or Mark Round on 0121 704 8288. Please note we do not accept CVs.

Please specify in your application which role you are interested in applying for. The full job description and person specification for each post can be downloaded below.

Income Billing Officer / Income Recovery Officer in Council House, Solihull, B91 9RR – 123685 | WM Jobs

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

This post is subject to a Baseline Personnel Security Standards check including a standard DBS check.


Salary range / grade:


Closing date: 5th Jun 2022, 11:59pm


Disability Confident Employer