Managed Application Consultant – Revenues & Benefits

Capita Business Services Ltd

Do you currently use the Capita One Revenues & Benefits Software?

Has your work/life balance changed since Covid-19 & the thought of returning to the office no longer appeal to you?

Here’s your opportunity to become part of a team who deliver managed application support remotely on Capita One Revs & Bens software.

N.B. This is a dedicated, separate team from our application support helpdesk teams.


You are open

  • To bring new ideas to the team and to be able to develop ideas with customers.

You are ingenious

  • In providing suggestions to improve our service.

You are collaborative

  • Being an effective team member and working jointly with other parts of the business.

You are effective

  • In increasing customer satisfaction via your way of working and how you build relationships.


The Managed Application Service team provide support to our customers using the Capita ONE revenues and benefits application, both on premise & in our SaaS environment, we’re the world leading experts in how our product is used and apply that knowledge to enhance our customers’ experience in using the software.  


As a member of the Managed Application Service team, you will be one of the primary points of contact between Capita and our customers using this service. You should be technically minded as you will be responsible for responding to, investigating and resolving customer inquiries regarding a range of services, including writing bespoke SQL reports, completing management returns, data cleansing and extracting data for freedom of information purposes.

As this service is delivered remotely, you will be home based.


You will need:

  • At least 3 years’ experience on the Capita ONE Revenues & Benefits application.
  • Benefits/Overpayments/Creditors knowledge is preferable.
  • Ideally you will have experience in SQL but it’s not essential as training will be provided.
  • The ability to analyse and solve problems.
  • To be able to work effectively whilst meeting demanding deadlines.
  • A flexible attitude towards work.
  • An enthusiastic and self-motivated outlook.
  • To be able to work on your own initiative.
  • To build strong customer relationships, with the goal of improving the customer journey.


  • A competitive salary, pension & benefits scheme.
  • Rewarding career and further learning & development opportunities.
  • A strong team to help you develop your knowledge & skills.
  • Agile working.
  • Wellbeing events.
  • A role where you can make a real difference to Capita and its customers.
  • Company Car with all business miles paid for.


Closing date for applications is 9th May 2022

Do you want to know more?

Please contact for further information or visit using the code 10049848 to apply for the role.


Job Reference: 10049848

Salary range / grade: negotiable

Hours: Full time

Closing date: 9th May 2022, 11:59pm

Disability Confident Employer