Overpayment Recovery Officer


Do you want to make a real difference to the wider community?

We are pleased to be recruiting a Housing Benefit Overpayment Recovery Officer to join our busy team.

We are currently in the process of moving offices, your temporary workplace will be Manby until the move in January 2023 to Horncastle

This is an exciting opportunity to join our Revenues and Benefits Service working in a “One Team” environment. As a Housing Benefit Overpayment Recovery Officer, you will support the prompt, efficient and accurate billing, collection and recovery of housing benefit overpayments and sundry debts for our company and client council’s.

This role gives you the opportunity to make a real difference to the wider community and the public services that are provided. It also allows you to widen your existing skills and helps you develop as an individual within our high performing service.

Typical duties:

  • Ensure customers receive any relief and reduction to which they are entitled and make suitable arrangements to settle their liabilities.
  • Negotiate payment arrangements and determine the most appropriate action to maximise recovery.
  • Deal confidently with customers verbally (telephone or in person) and in writing, obtaining full payment, or making payment arrangements where appropriate.

What we need from you:

  • Experience in Revenues and Benefits service, or similar, environment
  • Competent in a range of IT applications (e.g. Outlook, Word, Excel)
  • Experience in dealing with customers in a professional manner ensuring that customer records are updated accurately.
  • Excellent communication skills, in writing and verbal; clear, open and effective

We offer great benefits including:

  • Local Government Pension Scheme, 19.9% employer contribution
  • 25 days annual leave plus bank holidays and the option to purchase up to 5 days extra
  • Get your birthday off
  • Hybrid and Agile working policy
  • Employee Assistance Programme
  • Employee Benefits Platform including retail, holiday, and leisure discounts
  • We support your career development

You can read more information about our benefits on our website: https://www.pspsl.co.uk/working-for-us/benefits


Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.

You will join us at an exciting time in that our clients – Boston Borough Council, East Lindsey District Council and South Holland District Council are embarking on a trailblazing partnership which aims to be bold, ambitious and will be the largest in the country.

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference.

If you are interested in having a confidential conversation about the role, please contact Mark Woolerton (Revenues and Recovery Team Leader) on 01775 764631 (Mark.Woolerton@pspsl.co.uk) or Jo Wallace (Credit Control and Overpayment of Housing Benefit Supervisor on 01507 613365 (Jo.Wallace@pspsl.co.uk)”


PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.


Salary range / grade: £19,520 - £22,830

Hours: Full Time Permanent

Closing date: 26th Oct 2022, 11:59pm


Disability Confident Employer