Quality and Appeals Officer

North Warwickshire Council

Community Services Division Benefits

We are looking to recruit a hardworking individual to work as part of our Benefits team.  You will be an integral part within our highly skilled group, enabling us to improve our provision of benefits and assist our customers in a variety of ways.

The Benefits Team are responsible for the processing and maintenance of Housing Benefit and Council Tax Support claims in a timely, accurate manner, in accordance with Housing Benefit Regulations and North Warwickshire Borough Council’s Local Council Tax Support Policy.

Reporting to the Benefits Team Leader, this role requires quality checking and providing feedback to the team on Benefit administration.  Therefore, a strong Benefit knowledge is essential as well as an ability to explain decisions made.  This role is also responsible for overseeing Appeal requests, preparing submissions for Appeal Tribunals and representing the Local Authority at hearings, so good presentation skills are also very important.

The successful candidate must be proficient on Microsoft Office and knowledge of the Open Revenues system is desirable. Please see the Person Specification for all essential and desirable skills and refer to these in your application.

The Council offers an excellent employment package with flexible working, including remote working opportunities, Local Government pension scheme and generous annual leave entitlement. 

If you are interested and require more information, please contact

Lauren Farmer or Anna Fraser on 01827 715341 or email laurenfarmer@northwarks.gov.uk or annafraser@northwarks.gov.uk

To apply for this vacancy please visit the Council’s website: https://www.northwarks.gov.uk/job

Quality & Appeals Officer | Jobs | North Warwickshire (northwarks.gov.uk)

Please note that we only accept completed online application forms and cannot accept CVs as a method of application for this vacancy.

The closing date for the receipt of applications is Sunday 31 July 2022.

North Warwickshire Borough Council, The Council House, South Street, Atherstone, Warwickshire, CV9 1DE.


Salary range / grade: £25,419- £27,541 per annum

Hours: 37 Hours/week,

Closing date: 31st Jul 2022, 11:59pm

Disability Confident Employer