Quality & Appeals Officer

Basildon Borough Council

The borough of Basildon is alive with opportunity and has the ingredients to be one of the most successful and desirable places in the South East. As the largest economy in the Thames Estuary outside London, we are incredibly proud of what we have achieved but we are never complacent. We are driving inclusive, sustainable growth to provide opportunity and prosperity for local people and businesses, access to quality homes, vibrant town centres and an enhanced local environment.

The Revenues & Benefits Shared Service between Basildon Borough Council and Brentwood Borough Council is the first and only shared Revenues & Benefits service in Essex, is managed entirely by Basildon Borough Council and is the largest in Essex.

We are looking for ambitious individuals to join the Revenues & Benefits Service. Is this the right opportunity for you to change your career? Do you thrive in a challenging environment? Can you make a difference for our customers and your team? Do you have what it takes to improve an already excellent service? Join us and help build on this success.

An opportunity has arisen for a highly motivated and organised individual to be part of the Revenues and Benefits team.   The main purpose of this post is to ensure the quality and accuracy of the administration of Council Tax, Housing Benefits and Local Council Tax Support/Reduction within the Revenues and Benefits Service.

The Quality and Appeals team are responsible for ensuring that proportionate quality checking is undertaken ensuring that decisions on Council Tax liability, exemptions, discounts, reliefs and Housing Benefit entitlement are accurate and are made in accordance with law and policy guidelines. The team also ensure that appeals from customers are properly considered, accurately prepared and professionally presented at the relevant tribunal when appropriate.

The post holder will work as part of the Quality & Appeals team, ensuring consistency of approach throughout the service, focussing on high levels of customer service, protecting the tax base, embracing new ways of working whilst providing excellence in customer service.

In return we will offer you a generous reward package including flexible working.

If you would like to be part of Basildon’s success, we look forward to receiving your application. 



Salary range / grade: Pay Band 6 (£14,730.08 - £16,602.54 per annum inclusive of fringe)

Hours: Permanent Contract Part Time 18.5 Hours

Closing date: 14th Aug 2022, 11:59pm

Disability Confident Employer