Quality Officer

Bromsgrove and Redditch

About Us

in North Worcestershire, Redditch Borough Council shares services with its neighbouring authority of Bromsgrove. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving on delivery services that make a difference to the community that we serve.

The role

We are looking for a quality officer with recent experience working in a benefits environment to work within our small Quality and Improvement Team. The successful candidate will help support the Senior Qualify and Improvement Officer with the benefits subsidy audit, quality checks within the Benefits processing team, identify training needs and help recognize any areas of concern.

The post holder will use data and prior year audit checks to improve services and ensure quality across the Financial Support service, as well as exploring new opportunities for service development.

Key requirements

The successful candidate will need to have:

  • High level of knowledge and understanding of relevant Housing Benefit legislation and regulations.
  • Understanding of Local Council Tax Support policies
  • Minimum 5 GCSE at Grades A-C or equivalent including Mathematics and English
  • Knowledge and experience of using Civica Open Revenues is desirable.

Skills & Experience

Knowledge  of relevant and up to date legislation and regulation in relation to Housing benefits and Council Tax Support.

Current working knowledge and experience of Housing Benefits, Council Tax Support and financial support processes, assessment and procedures

Experience of using Microsoft Word and Excel packages, and Electronic Document Management Systems

Ability to interrogate the Housing Benefit and Council Tax systems for the purpose of checking assessments.

Demonstrate an understanding of Housing Benefit subsidy.

Additional information

We offer our staff a range of benefits including pension, generous leave entitlements, flexible working (where appropriate) and access to employee benefits platform (salary sacrifice schemes, high street discount etc).

Next steps – Need further information? please contact David Robinson (Senior Quality and Improvement Officer) on 01527 881183 or email david.robinson@bromsgroveandredditch.gov.uk If you are interested in applying please go to the WM Jobs website. Quality Officer in Town Hall, Redditch – 133467 | WM Jobs

Closing Date for completed applications is 14th August 2022

Interviews will be held week commencing 22nd August 2022.

We are an equal opportunities employer and welcome applications from all sections of the community.


Salary range / grade: Grade 5, £23,483 to £25,926 per annum

Hours: Full time – 37 Hours per week Permanent

Closing date: 14th Aug 2022, 11:59pm

Disability Confident Employer