Recovery Officer

Solihull Council

Due to team growth, we are looking for a number of Income Recovery Officers to join our team, ensuring the effective collection of Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts.

We understand that this is a difficult time with a national increased cost of living, so our team are working hard to provide our residents with support and assistance, whilst creating manageable payment plans wherever possible.

You will join our successful Revenues Team and take a customer focused approach to the collection of all Income Debt.

You will be responsible for all aspects of Income Collection Council Tax, Business Rates, Business Improvement District, Sundry Income and Housing Benefit overpayments. You will manage cases from reminder stage onwards.

You will be in regular contact with members of the public on the telephone and be involved in negotiating terms of payment on debts and finding the most suitable form of recovery for the Council.

You will need:

  • 4 GCSE’s A-C including Maths and English (or equivalent), or be able to demonstrate effective numeracy and literacy skills
  • Recent and relevant experience of working in a debt collection, credit control, finance or similar environment with significant customer contact
  • A basic knowledge of local taxation legislation
  • Experience of working in an office environment
  • Effective communication skills, both spoken and written
  • Sound analytical skills for accurately handling and processing data

In return, we offer we offer you a fantastic opportunity to develop your skills and experience within a high performing team environment. Full training will be provided.

Working for Solihull means that we can offer employees a great working environment, together with a range of flexible working options, attractive staff discounts and a career average pension scheme.

We are currently implementing our Smarter Ways of Working as we recognise that work is what you do and not necessarily where you go.  Our aim is to balance the needs of our employees with service delivery and, for this role, this will include a combination of working from home and from our offices in Central Solihull.

Whilst your geographical location isn’t important, you will need to be able to commute to our offices in Solihull as required in order to fulfil the needs of the service. If you have any specific queries regarding our hybrid working, please get in touch.

To apply for this vacancy you need to complete an application form via Public Sector Jobs | WMJobs

If you have a specific question or require further information regarding this post, please contact Sally Chiswell on 0121 704 6784 or Mark Round on 0121 704 8288.

Please note we do not accept CVs.


Closing DateSunday 29 January 2023

Interview Dates: Monday 13th or Tuesday 14th February 2023

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.



Salary range / grade: Band C - £22,777 to £25,409 per annum

Hours: Full time - permanent

Closing date: 29th Jan 2023, 11:59pm


Disability Confident Employer