Recovery Officer – Housing Benefit Overpayments 


BENEFITS – 25 days Annual Leave plus bank holidays, Birthday Leave, Subsidised/Funded training, Employee Assistance Programme, Local Government Pension Scheme with annual employer contribution of 19.9% 

Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.

We are pleased to be recruiting a Housing Benefit Overpayment Recovery Officer to join our busy team.

This is an exciting opportunity to join our Revenues and Benefits Service working in a “One Team” environment. As a Housing Benefit Overpayment Recovery Officer, you will support the prompt, efficient and accurate billing, collection and recovery of housing benefit overpayments and sundry debts for our company and client council’s.

This role gives you the opportunity to makes a real difference to the wider community and the public services that are provided. It also allows you to widen your existing skills and helps you develop as an individual within our high performing service.   

You will have experience in dealing with customers in a professional manner ensuring that customer records are updated accurately. As part of the team, you will ensure customers receive any relief and reduction to which they are entitled and make suitable arrangements to settle their liabilities.  In addition, you will negotiate payment arrangements and determine the most appropriate action to maximise recovery.

What we offer

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference. We offer a variety of employee benefits across in these areas:

If you are interested in having a confidential conversation about the role, please contact Mark Woolerton (Revenues and Recovery Team Leader) on 01775 764631 ( or Mo Din (Credit Control and Overpayment of Housing Benefit Supervisor on 01507 613367 (

If this role is initially based in Manby, it will change to Horncastle due to a planned office relocation.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.


Salary range / grade: Salary Range £19,520 - £22,830

Hours: Vacancy Type Permanent/Full Time Hours Per Week 37 Length of Contract Permanent

Closing date: 2nd Jun 2022, 11:59pm


Disability Confident Employer