Revenue and Benefits Officer

Wakefield City Council

We are looking to recruit enthusiastic and hardworking people with an eagerness to learn and develop, to join our Revenues and Benefits Team as a Revenue and Benefit Officer.

What will be expected from me?

Following training, you will be a vital part of a team ensuring our customer base is kept up to date, with correct bills being issued in a timely manner.

What I might be doing following training?

  • Answering customer enquiries, either face to face, over the telephone or via email
  • Carry out accurate and timely assessments for Council Tax Support and Housing Benefit
  • Tackle poverty by maximising a customer’s income and signposting to further support
  • Help with the collection of Council Tax or Business Rates arrears
  • Engage with customers to prevent future arrears
  • Deliver excellent customer service in your role

Essential requirements:

  • Min. 4 GCSE passes at grade ‘4’ or above including Maths and English.
  • Experience of using desktop software including email and applications such as Word and Excel
  • Basic understanding of Council Tax and/or Business Rates and/or Benefits
  • Ability to work independently under own initiative, and effectively as part of a team.

What can I expect?

  • This is a Full-Time post of 37 hours per week, with the potential for a mix of office and homeworking
  • 25 days of Holidays plus 8 Bank Holidays.
  • Support and ongoing training.
  • Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
  • The Local Government Pension Scheme (LGPS)
  • Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program with a dedicated personal trainer, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more.

This post is subject to the Fluency Duty under Part 7 of the Immigration Act 2016. The post-holder is required to demonstrate an appropriate level of fluency under the duty as detailed within the job specification for the post.

The successful applicant will be required to complete a Disclosure Application Form and to provide criminal conviction information.

In accordance with the Council’s Probation Procedure this post is subject to a 6-month Probationary Period.

For more information and an informal discussion about the position, ring Patrick Hetherington (Benefits Assessment Manager) on 07768 834515.

To apply for this vacancy, you need to complete an application form.  Please visit   to apply online.

Salary     £22,183.00 – £24,982.00 Grade 6

Hours    37 hours per week, Permanent position

Closing date for applications:  Sunday 20th February 2022


Salary range / grade: £22,183.00 - £24,982.00 Grade 6

Hours: 37 hrs - permanent

Closing date: 20th Feb 2022, 11:59pm

Disability Confident Employer